Service Technician

Hiab USA; Des Moines (IA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

$3000 SIGN ON Bonus!

Comprehensive benefit package

401k with company match

Personal time off and holidays

Tuition reimbursement

Boot allowance

Company mentoring program

Paid training

Referral program

Laptop/phone provided for business use

Job summary

Hiab USA is seeking a service technician to perform preventive maintenance, safety checks, upgrades and refurbishment on our equipment at designated Hiab locations in line with managerial instructions.

You will build productive customer relationships, stay current with technical bulletins and equipment specs, and follow Hiab safety and quality guidelines while documenting work and reporting to the District Service Manager.

Responsibilities

• Perform service and repairs on equipment at Hiab locations per instructions from the District Service Manager.
• Submit regular reports and maintain documentation according to the specified format.
• Keep up to date with technical bulletins and equipment specifications.
• Protect self and others by following safety rules and best practices.
• Support continuous improvement and coach junior colleagues as needed.

Job description

You will be part of Hiab Offers a Variety Of Different Career Possibilities For Different Backgrounds And Ambitions, So Whatever Your Passion Is, We May Just Have The Job For You! We Want To Bring In New Expertise And Fresh Ideas, While Providing Our Existing Employees With New And Interesting Career Opportunities. Your Talent, Experience And Passion May Just Be What We Seek Or Need To Shape The Future Of Hiab And Our Industry. We Offer As Well

• $3000 SIGN ON Bonus!
• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at assigned Hiab locations in line with Managers instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Main tasks and responsibilities

Technical and product knowledge

• Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
• Staying up to date with technical specifications of relevant equipment

Managing the customer

• Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction
• Follow Hiab Customer Satisfaction Guidelines

Risk management

• Protect self and others
• Follow applicable safety rules, agreed working practices and environmental requirements
• Alert District Service Manager if equipment safety is jeopardized due to any reason
• Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities

Service process

• Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
• Submit regular reports in the format specified by District Service Manager
• Keep adequate records and maintain documentation in line with agreed standards

Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit of Hiab and the customer
• Make judgements about the most cost effective and efficient approach to providing serviceMaintain documentation to ensure accurate invoicing to the customer
• Manage and protect the security and traceability of spare parts

New business opportunities

• Recognize sales opportunities and communicate to District Service Manager

Continuous Improvement

• Provide feedback to District Service Manager to support continuous quality improvement
• Participate in innovative thinking about ways to improve service efficiency
• Coach/tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
• And other duties, as assigned.