Field Service Technician New Texas, Austin

Amarok, Llc; Austin, Northern (TX, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Tuition Reimbursement Program

Company vehicle and travel expenses

Windshield time paid

Job summary

AMAROK is seeking a Field Service Technician to deliver preventive maintenance, troubleshooting, repairs, and system upgrades at customer sites. This role requires Monday–Friday overnight travel within a 150–250 mile radius, ensuring security and functionality of AMAROK systems nationwide.

Approximate Year-End Pay Range: $70,000 – $90,000 per year, based on experience and travel requirements. Company vehicle and travel expenses are provided; windshields time paid and highly competitive pay

Qualifications

• Must have 2+ years hands-on experience troubleshooting and installing systems.
• OSHA certification and/or familiarity with OSHA compliance preferred.
• Ability to lift and maneuver heavy objects and safely climb a ladder up to 30 ft.
• Able to operate power equipment such as aerial lifts, concrete saws, jack hammers, augers, mixers, etc.

Responsibilities

• Conduct preventative maintenance, troubleshooting, repairs and system upgrades at customer sites.
• Assist Install Department with site planning, compliance, inspections and commissioning.
• Organize and prioritize daily service calls and routes for timely maintenance and repairs.
• Build and maintain strong relationships with customers through exceptional service and support.
• Drive safely and comply with traffic laws to reach service locations.

Skills

Troubleshooting

Installing systems

Access control systems

Fire alarms

OSHA compliance

Heavy lifting

Math skills

Tools

Aerial Lifts

Concrete saws

Jack hammers

Augers

Mixers

Job description

For over 30 years, AMAROK has been the nation’s leading provider of highly advanced perimeter security solutions, protecting over 7,000 commercial and industrial properties. Our multi-layered security system relentlessly stops would-be thieves where The Electric Guard Dog™ starts.

Now is the perfect time to grow your career by joining our expanding Field Operations team! As a Field Service Technician, you will play a critical role in delivering top-tier service to our customers by providing expert preventive maintenance, repairs, and system upgrades. This position requires Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles , ensuring the security and functionality of our systems nationwide.

Approximate Year-End Pay Range: $70,000 – $90,000 per year , based on an hourly wage . Actual compensation is determined by experience, skill set, travel requirements, and geographical location.

Key Responsibilities

• Conduct preventative maintenance, troubleshooting, repairs, and system upgrades at customer sites, following established standard operating procedures to ensure optimal system performance.
• Assist the AMAROK Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed.
• Organize and prioritize daily service calls and route, ensuring timely and high-quality completion of maintenance and repair work.
• Build and maintain strong professional relationships with customers by delivering outstanding service, training, and support.
• Provide assistance to other Field Service Technicians as needed, fostering a culture of teamwork and knowledge sharing.
• Drive safely while following all local, state, and federal traffic laws to reach service locations efficiently.
• Monitor daily inventory levels, accurately complete service reports, and submit documentation within required deadlines.
• Track and submit expense reports in compliance with company policies.

Requirements & Qualifications

• Must be available to travel Monday–Friday weekly
• Valid Driver’s License
• At least 2+ years of hands‑on experience troubleshooting and installing systems (experience with access control systems and/or fire alarms is a plus)
• OSHA certification and/or familiarity with OSHA compliance is strongly preferred
• Ability to lift and maneuver heavy objects as needed & safely climb a ladder up to 30 ft.
• Ability to operate various forms of power equipment such as: aerial lifts, concrete saws, jack hammers, augers, mixers, etc.
• Strong ability to analyze and troubleshoot system issues effectively
• Basic Math Skills – Necessary for measuring, calculating, and troubleshooting system configurations

This is an exciting opportunity to join a rapidly growing team and make a direct impact on securing businesses across the country. If you are a self‑motivated professional with a passion for service, we want to hear from you!

• Tuition Reimbursement Program
• Company vehicle and company paid travel expenses
• Highly competitive pay (windshield time paid)

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here – https://amarok.com/privacy-policy/

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in AMAROK’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.