Field Service Technician - New England

Mettler-Toledo International, Inc; Massachusetts; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company specializing in analytical measurement solutions is hiring a Field Service Technician for New England. The role involves providing technical support and maintenance for advanced analytics equipment, requiring strong communication skills and technical expertise. This is a high-travel position with opportunities for professional growth and excellent benefits including medical coverage and tuition reimbursement.

Benefits

Medical, dental and vision care coverage

401(k) savings plan with company matching

Tuition reimbursement

Paid time off and flexible spending

Qualifications

• Experience in a technical support role, technical troubleshooting or technical installation.
• 2-4 years' experience in METTLER TOLEDO Process analytics field service technician role.

Responsibilities

• Perform calibration and preventative maintenance on Process Analytics Sensors and analyzers.
• Resolve first-line customer concerns and train end users.
• Manage company vehicle and maintain inventory levels.

Skills

Technical Troubleshooting

Communication

Customer Service

Education

High School Diploma or GED

Associate degree (AA) with a technical major

Job description

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The Process Analytics division within METTLER TOLEDO ([1] www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.

Our Opening and Your Responsibilities

Working throughout New England, our Field Service Engineer is a highly visible and critical component of our business. You will be the customer's Trusted Advisor, providing technical recommendations to optimize our solutions for their requirements and following-up with the customer to ensure satisfaction with the service. This requires outstanding communication and interpersonal skills, with the ability to present ideas effectively.

The role performs calibration and preventative maintenance (PM), troubleshooting, diagnostics and repairs on Process Analytics Sensors, Transmitters, Total Organic Carbon (TOC) analyzers and the more complex analyzers (Sodium, Silica, 7000RMS, 3000CS, etc). You will be skilled to complete setup, configuration and qualification of the products listed above, as well as develop to perform calibration and preventative maintenance, startup commissioning and repairs of our advance analyzers (Gpro500, Easyclean 400, etc). You may also be required to assist on installations, projects and/or repairs outside of this territory as necessary.

This is a high travel position both by car and air, with up to 80% of travel, and could be as much as 100% depending on business need. We strive for balance and our travel days are weekdays, with weekend travel being rare. A fleet vehicle is included with this role.

Other Duties Include:

• Resolving first-line customer concerns and helps resolve invoicing issues when applicable.
• Performing end user training.
• Working to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
• Ensuring company vehicle is serviced and maintained according to fleet requirements and policies.
• Maintaining inventory levels as assigned by SBU and maintains appropriate accuracy and control over stocked items. Ensuring compliance with all company and customer safety and quality policies and procedures.
• Using Device Service Management (DSM), order all assignment request materials and record all related activities in a timely manner.

What You Need to Succeed

A valid driver's license is required.

Education & Experience

• Minimum of a High School Diploma or GED with an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology. Associate degree (AA) with a technical major or equivalent from a two-year College preferred, or related job experience, and/or equivalent combination of education and experience.
• Ability to speak and present ideas to a large group.
• 2-4 years' experience in METTLER TOLEDO Process analytics field service technician role or 2-3 years hands on mechanical experience in relevant field including electromechanical and/or pneumatic systems.
• Customer facing or field service experience desired.

Working Conditions

Temperatures during working conditions are typically atmospheric and can range from -10F to 120F with humidity as high as 100%.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting requirements are as much as 100 lbs. per person and should be rare. Due to installation points of products this position may require some climbing on ladders, stooping and reaching.

This position is considered safety sensitive and is subject to drug testing as permitted by law.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across the Mettler Toledo
• Global recognition for the quality of our products and services

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail]

References

Visible links

1. http://www.mt.com/pro

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

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