Field Service Engineer - Northeast/New England Region

ZipRecruiter; Boston (MA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a UPS Field Engineer with expertise in UPS start-up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics. Candidates should have strong troubleshooting skills and experience with UPS systems. The position offers a competitive salary, full benefits, and opportunities for growth, with a focus on ensuring reliability for critical facilities.

Benefits

Competitive Salary

Paid Time Off (PTO)

401(k) Plan with Company Matching

Gas Card and Vehicle Allowance

Comprehensive Health Insurance

Growth Opportunities

Qualifications

• 3-5 years experience required; 10+ years preferred.
• Experience with UPS, batteries, PDUs, STSs.
• Military veterans with electrical/mechanical systems experience valued.

Responsibilities

• Conduct commissioning-focused design reviews and oversee on-site testing.
• Perform preventive maintenance and emergency response.
• Coordinate with technical support to resolve operational issues.

Skills

Troubleshooting

Communication

Customer Service

Resourcefulness

Initiative

Education

Technical Degree

Tools

Hand Tools

Test Equipment

Job description

Position Overview:

We are seeking a highly skilled UPS Field Engineer with in-depth knowledge of UPS start-up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites, primarily in the Northeast/New England region.

Key Responsibilities:

1. Conduct commissioning-focused design reviews, prepare test procedures and reports, and oversee on-site testing.
2. Perform preventive maintenance, emergency response, equipment start-up, and field modifications.
3. Coordinate with technical support to resolve maintenance or operational issues.
4. Assist in developing Methods of Procedures (MOPs).
5. Report to a supervisor regarding any unusual issues or developments.
6. Undergo periodic training at company headquarters on testing equipment and system rebuilding.
7. Complete Field Service Reports promptly and provide proactive recommendations to clients.
8. This position is based from home, with occasional travel for emergencies.

Qualifications:

• Minimum of 3-5 years' experience; 10+ years of relevant experience preferred.
• Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc.
• Proficient with hand tools and test equipment for maintenance and repairs.
• Strong verbal and written communication skills, with excellent customer service abilities.
• Ability to work independently with resourcefulness and initiative.
• Knowledge of equipment manufacturers' specifications.
• Physically capable of bending and lifting up to 100 lbs as required.
• Willing to work nights, weekends, and be on-call as needed.
• Basic knowledge of computer hardware and software.
• Experience with third-party UPS service providers is a plus.
• OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.
• A technical degree (e.g., DeVry, Lincoln Tech) is a plus.
• Military veterans with experience in electrical/mechanical systems (e.g., Navy EMN, ETN, MMNs, Army Power, Air Force Power Production, Coast Guard) are highly valued.
• Must have a clean driving record.
• Occasional travel may be required for emergencies.

Location Preference:

Candidate should reside in the Northeast/New England area, ideally Massachusetts, Rhode Island, or New Hampshire.

Benefits:

• Competitive salary with full benefits package.
• Paid Time Off (PTO).
• 401(k) plan with company matching.
• Gas card and vehicle allowance.
• Comprehensive health, dental, and vision insurance, including life insurance, short-term, and long-term disability.
• Growth opportunities and training & development programs.

This role offers stability, career growth, and a supportive benefits package to help our UPS Field Service Engineers maintain reliability and uptime for mission-critical facilities.

If you are passionate about critical power solutions and committed to ensuring system reliability, we encourage you to apply.