Field Service Technician - Midwest Region

jbtm; Apex (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Life insurance

Disability insurance

Family leave

401(k) match

Job summary

JBT Marel is seeking a Field Service Technician to install, commission, and service advanced food processing equipment across multiple lines. You will diagnose electrical and mechanical issues, conduct preventive maintenance, and perform upgrades while ensuring safety and customer satisfaction on-site.

The role requires strong problem-solving, effective communication with customers, and willingness to travel extensively to support global projects.

Qualifications

• Associates degree in a technical field or equivalent hands-on experience.
• Minimum 2+ years of field service, maintenance, or installation experience (food processing or industrial automation preferred).
• Experience with PLCs, VFDs, servos, and automated control systems is a plus.
• Must hold a valid driver's license and passport (or ability to obtain) for travel.

Responsibilities

• Install, commission, and test complex food processing equipment across multiple technologies and product lines.
• Diagnose and resolve mechanical, electrical, and control-related issues using schematics and PLC/HMI interfaces.
• Conduct preventative maintenance and equipment audits to minimize downtime.
• Lead or assist with equipment upgrades, retrofits, rebuilds, and performance optimization.
• Provide on-site customer training and ensure safe operation of equipment.

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Customer service

Documentation

Safety compliance

Multi-tasking

Education

Associates degree in a technical field

Tools

Diagnostic software

CRM software

Job description

At JBT Marel, what we do matters , we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

The Field Service Technician (FST) is responsible for providing high-quality installation, commissioning, troubleshooting, and maintenance support across JBT Marel's diverse portfolio of food processing equipment - including freezing, cooking, marination, linking, and end-of-line systems.

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.

We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not ju

Main Job Duties

• FIELD SERVICE EXECUTION - 65%
• Install, commission, and test complex food processing equipment across multiple technologies and product lines
• Diagnose and resolve mechanical, electrical, and control-related issues using schematics, diagnostic tools, and PLC/HMI interfaces
• Conduct preventative maintenance and equipment audits to minimize downtime and maximize performance
• Lead or assist with equipment upgrades, retrofits, rebuilds, and performance optimization
• Complete detailed service reports, documentation, and expense submissions accurately and promptly
• Ensure all work is performed safely and in compliance with site and company safety standards
• CUSTOMER SUPPORT & COMMUNICATION - 25%
• Serve as the primary point of contact on site, always ensuring professional representation of JBT Marel
• Communicate findings, corrective actions, and recommendations clearly with both customer and internal stakeholders
• Provide operator and maintenance training, ensuring customers can safely and effectively run their equipment
• Identify and relay potential parts, upgrade, or service opportunities to Sales and/or Service Management teams
• Support warranty evaluations, failure analysis, and product performance feedback to internal teams
• CONTINUOUS IMPROVEMENT & COLLABORATION - 10%
• Provide structured feedback to Engineering and Product Management regarding product performance, reliability, and serviceability
• Participate in ongoing training to expand technical capability across multiple product lines and technologies
• Support mentoring and cross-training initiatives within the PF Service Organization
• Contribute to a culture of teamwork, innovation, and technical excellence

Skills

• Strong mechanical and electrical aptitude with working knowledge of generalized machine automation, pneumatics, and control systems
• Proficiency in reading and interpreting engineering drawings, wiring diagrams, and PLC logic
• Excellent troubleshooting and analytical skills
• Strong communication and customer-service mindset with professional on-site presence
• Ability to manage multiple assignments, prioritize effectively, and perform under pressure
• Computer literacy: Microsoft Office Suite, diagnostic software, and CRM/service reporting tools
• Commitment to safety and adherence to all regulatory and customer site requirements

Qualifications

• Associates degree in a technical field (mechanical, electrical, or industrial engineering technology) or equivalent hands‑on experience
• Minimum 2+ years of field service, maintenance, or installation experience (food processing or industrial automation preferred)
• Experience with PLCs, VFDs, servos, and automated control systems a plus
• Must hold a valid driver's license and passport (or ability to obtain) for travel
• Ability to lift up to 50lbs and work in hot/cold/wet environments, and climb or maneuver on elevated platforms or in confined spaces

Work Environment & Travel

• Extensive travel required - typically 80-90%, with overnight stays (domestic, with potential for occasional international assignments)
• Work performed primarily in production or factory environments; may include hot, cold, wet, or noisy conditions
• Flexibility to work extended hours, weekends, or holidays during critical downtime events, emergency service events, or as customer production constraints apply