Field Service Technician

JBT Marel Corporation; Richmond, Northern (VA, KY); Hybrid; USD 62,000 - 73,000; Full time

Benefits offered by this job

Medical

Dental

life insurance

short-term and long-term disability

family leave

vision coverage

a matched 401(k) plan

Job summary

JBT Marel Corporation is seeking an experienced Senior Field Service Technician to provide advanced technical support to customers and lead complex field service assignments. The role covers installation, commissioning, maintenance, troubleshooting, and repair of equipment, with mentoring duties for junior technicians.

Travel to customer locations is required. Strong diagnostic and communication skills are essential to ensure issues are resolved promptly and safely, in line with company

Qualifications

• High school diploma or equivalent required; technical degree, associate degree, or specialized technical training preferred.
• 5+ years of experience in field service or related technical field.
• Ability to diagnose and repair complex mechanical/electrical/hydraulic/pneumatic equipment.
• Strong communication and customer service skills.
• Willingness to travel extensively to customer locations.

Responsibilities

• Lead complex field service assignments including installation, commissioning, maintenance, troubleshooting, and repair of equipment.
• Diagnose and resolve complex issues using advanced troubleshooting.
• Mentor and support less experienced technicians.
• Train field service personnel on troubleshooting, safety, and operation best practices.
• Collaborate with Engineering, Product Management, and Customer Support to resolve escalated issues.
• Document service activities, root causes, and corrective actions.

Skills

Field service experience

Troubleshooting

Customer service

Mentoring others

Travel readiness

Read technical drawings/schematics

Independent problem solving

Education

High school diploma or equivalent

Technical degree or specialized training

Tools

Electrical testing equipment

Hydraulic/Pneumatic systems knowledge

Industrial automation familiarity

Job description

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

About the Role

We are seeking an experienced Senior Field Service Technician to provide advanced technical support to customers and lead complex field service assignments. This role is responsible for the installation, commissioning, maintenance, troubleshooting, and repair of equipment while serving as a technical resource to customers and other field service technicians. The Senior Field Service Technician works with limited supervision and is expected to independently diagnose and resolve complex technical issues. This position also plays an important role in mentoring less experienced technicians, supporting new product introductions, and identifying opportunities to improve equipment reliability and service delivery.

On a given day, you may:

• Lead complex field service assignments involving the installation, commissioning, maintenance, troubleshooting, and repair of equipment.
• Diagnose and resolve complex and unusual technical issues using advanced troubleshooting and problem-solving skills.
• Provide technical guidance, mentoring, and support to less experienced field service technicians.
• Train field service personnel on advanced troubleshooting techniques, safety requirements, equipment operation, and best practices.
• Perform equipment commissioning, validation, start-up, and new product introduction activities.
• Collaborate with Engineering, Product Management, Customer Support, and other internal teams to resolve escalated technical issues.
• Communicate directly with customers to understand technical concerns, provide updates, and ensure issues are resolved effectively.
• Complete detailed documentation of service activities, troubleshooting performed, root causes, parts used, and recommendations for corrective action or improvement.
• Identify recurring equipment or service issues and recommend improvements to increase reliability and customer satisfaction.
• Support warranty investigations, equipment reliability initiatives, and continuous improvement efforts.
• Ensure all work is performed in accordance with company safety policies, quality standards, regulatory requirements, and customer requirements.
• Maintain tools, test equipment, and service vehicles in safe and optimal working condition.
• Follow established technical processes, procedures, and methodologies while exercising sound judgment when addressing new or atypical assignments.
• Work independently with limited supervision, seeking additional support when dealing with highly complex or unfamiliar situations.
• Serve as an informal technical resource and subject matter expert for junior technicians and other team members.
• Travel to customer locations as required to support installations, service calls, commissioning, troubleshooting, and other field service needs.

Qualifications

• High school diploma or equivalent required; technical degree, associate degree, or specialized technical training preferred.
• 5+ years of experience in field service, industrial equipment, manufacturing, electrical/mechanical systems, or a related technical field.
• Demonstrated experience troubleshooting and repairing complex mechanical, electrical, hydraulic, pneumatic, or automated equipment.
• Ability to independently diagnose complex technical problems and determine appropriate solutions.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret mechanical, electrical, hydraulic, and pneumatic drawings and schematics.
• Strong understanding of equipment installation, commissioning, maintenance, and repair.
• Excellent communication and customer service skills.
• Strong documentation and organizational skills.
• Ability to work independently while also collaborating effectively with customers and internal teams.
• Ability to mentor and provide technical guidance to less experienced technicians.
• Willingness and ability to travel extensively to customer locations.
• Valid driver's license and acceptable driving record.

Preferred Qualifications

• Experience with industrial automation, controls, PLCs, VFDs, servo systems, or other automated equipment.
• Experience with food processing, packaging, or industrial manufacturing equipment.
• Experience with equipment commissioning and validation.
• Experience troubleshooting complex electrical and mechanical systems.
• Specialized technical certifications or licenses.
• Experience supporting new product introductions or equipment development.
• Experience conducting root cause analysis and implementing corrective actions.

What We're Looking For

The ideal candidate is a highly skilled technician who enjoys solving complex problems, working directly with customers, and helping other technicians succeed. You should be comfortable working independently in the field and confident making technical decisions when faced with challenging or unfamiliar situations. This is an excellent opportunity for a technician who wants to take the next step in their career by becoming a technical leader and subject matter expert without necessarily moving into a traditional management role.

The estimated hourly pay range for this role is $30.00 - $35.00 an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Benefits

• Medical
• Dental
• life insurance
• short-term and long-term disability
• family leave
• vision coverage
• a matched 401(k) plan.

Commitment to Diversity

Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Use of Technology in Our Hiring Process

JBTMarel uses technology‑assisted tools, including artificial intelligence (AI), to support the review of applications. These tools help our recruiting teams identify skills and experience relevant to the role based on job‑related criteria. All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent, and inclusive hiring practices globally.

Equal Opportunity Employment

(only for US posted roles) JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524

Welcome to our temporary careers site. While we finalize our new website, you can explore open roles and start your career journey with JBT Marel here. At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it’s powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together. If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.