Field Service Technician - MI

InstroTek, Inc.; Grand Rapids (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Short- & Long-Term Disability

401(k)

Paid Maternity & Paternity Leave

Generous Paid Time Off

Job summary

InstroTek, Inc. in Grand Rapids, Michigan is seeking a Field Service Technician. This full-time, travel-based role involves installing, servicing, and supporting testing equipment used in construction materials.

The successful candidate will perform technical troubleshooting and customer training while maintaining logs and communications. Strong mechanical and electrical skills are essential, as well as a valid driver's license for regional travel.

The position offers a comprehensive benefits package and continuous growth opportunities in a dynamic company.

Qualifications

• Minimum 2 years of field service or technical support experience.
• Ability to read schematics and technical manuals is a plus.

Responsibilities

• Install, calibrate, troubleshoot, and repair InstroTek testing instruments.
• Train customers on proper equipment operation and maintenance.
• Document service activities and maintenance logs.
• Collaborate with engineering and quality teams to resolve issues.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Communication skills

Experience with laboratory equipment

Proficiency with diagnostic tools

Microsoft Office proficiency

CRM/service software experience

Education

Associate degree or technical training in electronics, electrical, or mechanical engineering

Job description

Job Type

Full-time

Field Service Technician

Full-Time | Travel-Based | Hands-On Technology Role

Love working with cutting-edge equipment? Enjoy travel, problem-solving, and being the go-to expert? We will train.

InstroTek is looking for a Field Service Technician to install, service, and support industry-leading testing equipment used in construction materials and quality assurance.

This is a highly visible, customer-facing role for someone who enjoys working independently, solving technical challenges, and making a real impact in the field. Expect ~80% travel, exciting job sites, and continuous learning in a fast-growing company.

What You’ll Do

• Install, calibrate, troubleshoot, and repair InstroTek testing instruments
• Perform on-site and remote service visits at customer facilities
• Train customers on proper equipment operation and maintenance
• Serve as the primary technical contact for assigned customers
• Document service activities, maintenance logs, and communications
• Maintain tools, test equipment, and spare parts inventory
• Follow all safety and environmental regulations in the field
• Collaborate with engineering and quality teams to resolve complex issues
• Share field feedback to support product improvements
• Take on additional responsibilities as needed

Requirements

What You Bring

Skills & Abilities

• Strong mechanical and electrical troubleshooting skills
• Excellent customer service and communication skills
• Experience with laboratory or field testing equipment (construction materials testing preferred)
• Proficiency with diagnostic and calibration tools preferred
• Ability to work independently with minimal supervision
• Comfortable using Microsoft Office and CRM/service software
• Valid driver’s license and willingness to travel regionally

Qualifications

• Associate degree or technical training in electronics, electrical, or mechanical engineering (or related field)
• Minimum 2 years of field service or technical support experience
• Ability to read schematics, technical manuals, and safety documentation is a plus

Physical & Work Requirements

• Frequent travel (approx. 75%), including overnight stays
• Ability to lift and carry 50+ lbs regularlyStanding, walking, bending, kneeling, and occasional climbing
• Comfortable working in materials labs with asphalt, concrete, and soil
• Exposure to outdoor conditions, dust, noise, and moving mechanical parts
• Good vision, including close, color, and depth perception
• Laboratory facilities contain minor, fully shielded radiation sources used strictly for materials testing
• All areas are monitored and controlled under strict safety protocols
• Exposure risk is minimal and well below occupational safety thresholds

Why InstroTek?

We don’t just offer a job — we offer a career path.

Full Benefits Package Includes

• Medical, Dental & Vision Insurance
• Life Insurance
• Short- & Long-Term Disability
• 401(k)
• Paid Maternity & Paternity Leave
• Generous Paid Time Off

Plus continuous training, competitive compensation, and real growth opportunities in a rapidly expanding company.

Equal Opportunity Employer

InstroTek, Inc. is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.