Field Service Technician — Medical Devices

InBody USA; Carlstadt (NJ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance (PPO)

Dental insurance (PPO)

Vision insurance (PPO)

Life insurance

FSA and DCA

401(k) with company match

Paid vacation and sick leave

11 paid holidays

Gym membership reimbursement

Job summary

InBody USA is seeking a Travel Repair Technician to service and repair InBody New York products and perform general maintenance across multiple sites in the US. The role is full-time and onsite at our warehouse in Carlstadt, NJ, reporting to the Finance Manager.

You will inspect, repair, calibrate, assemble, and disassemble equipment while maintaining service records and ensuring customer satisfaction in a fast-paced entrepreneurial culture.

Qualifications

• Excellent organizational and time management skills.
• Ability to adapt to a fast-paced environment.
• Excellent critical thinking and communication skills.
• Ability to collaborate effectively as part of a team while also remaining self-motivated.
• Must have a valid Driver’s License and passport.

Responsibilities

• Perform in-house and on-site product service and repairs.
• Coordinate on-site appointments and repair-related details with customers.
• Track and log returned products and manage related records.
• Coordinate shipping and receiving of products.
• Prepare service quotations and assist with payment follow-up.
• Provide maintenance including inspections, repairs, and calibrations.
• Assemble and disassemble products for service repairs.
• Prepare reports and data for records.

Skills

Organizational skills

Time management

Communication

Critical thinking

Team collaboration

Independent work

Travel readiness

Driver’s license & passport

Tools

CRM systems

Job description

About Our Company:

InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody’s products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use. We proudly produce advanced health technology designed to make understanding and improving health and wellness accessible to everyone. From class-leading body composition analyzers to user-friendly automated blood pressure monitors, our goal is to equip health and wellness professionals with the tools they need to help clients and communities improve their well-being.

About Our Company:

InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody’s products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use. We proudly produce advanced health technology designed to make understanding and improving health and wellness accessible to everyone. From class-leading body composition analyzers to user-friendly automated blood pressure monitors, our goal is to equip health and wellness professionals with the tools they need to help clients and communities improve their well-being.

About the Role:

We are looking for a Travel Repair Technician to service repairs of InBody New York products as well as perform general maintenance and troubleshoot equipment. You will be responsible for providing technical solutions regarding operational and troubleshooting aspects to our clients. You will inspect, repair, calibrate, assemble, and disassemble equipment while accurately tracking returned products and maintaining service records. You will be responsible for providing technical solutions regarding operational and troubleshooting aspects to our clients located in multiple sites across the US. We’re looking for an optimistic self-starter with strong organizational, critical-thinking, and problem-solving skills. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant, growth is immense, and opportunities abound. If you enjoy hands-on technical work, solving equipment issues, and collaborating with others in a fast-paced environment, this is the perfect position for you! This is a full-time, onsite position at our warehouse located in Carlstadt, NJ reporting to the Finance Manager.

Essential Responsibilities:

• Perform in-house and on-site product service and repairs


• Communicate with customers as needed to schedule on-site appointments and coordinate repair-related details


• Track, organize, and log returned products (including consumer returns, internal equipment, and customer devices)


• Coordinate and organize the shipping and receiving of products


• Prepare service and repair quotations and follow up on payment collection as part of the overall service process


• Provide maintenance which includes, but are not limited to, technical inspections, repair, and calibrations


• Assemble and disassemble of products for service repairs


• Prepare reports and other data for accurate information and recordkeeping


• Work with team members and other departments regarding technical and customer service-related issues

Essential Qualifications:

• At least one year of experience in product support or repair, preferably in the medical device or electronics field


• Excellent organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines


• Ability to adapt to a fast-paced environment


• Excellent critical thinking and communication skills


• Ability to collaborate effectively as part of a team while also remaining self-motivated and working independently


• Must have a valid Driver’s License and passport


• Ability to travel up to 50% of regular work schedule


• Available Monday through Friday, 8am to 5pm


• Available for occasional overtime as the job requires


• Ability to occasionally lift 50 lbs.

Bonus Qualifications:

• Knowledge of CRM or help desk/ticketing systems

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits Summary*:

• Medical (PPO), dental (PPO), vision (PPO), & life insurance


• Flexible spending account (FSA) and dependent care account (DCA)*


• 401(k) plan with up to 3% company match*


• Paid vacation and sick leave


• 11 annual paid holidays and paid time off for birthdayCorporate wellness program, including gym membership reimbursements


• The above-stated benefits may change without prior notice and will begin after successfully completing the 90-day introductory period

Pay Rate Range:

• $25 - $30 per hour

COMMITTED TO EQUAL OPPORTUNITY

InBody BWA Inc., DBA InBody New York believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our equal employment opportunity policy statement, the EEO is the Law Poster and Supplement, and Pay Transparency Nondiscrimination Provision reaffirm this commitment.

InBody is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our HR team at (267)-635-7913.