Field Service Supervisor, ATC Program - Frederick, MD

Rohde & Schwarz (China) Technology Co., Ltd.; Frederick, Northern (MD, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Rohde & Schwarz (China) Technology Co., Ltd. in Frederick, MD seeks a senior field service leader to oversee remote and on-site service operations. You will direct field service technicians, coordinate multi-site installation events, and ensure project timelines are met.

The role emphasizes cross-functional collaboration, lean problem solving, and delivering exceptional customer service while maintaining safety and efficiency.

Responsibilities

• Develops and leads remote field service technician teams to achieve best in class operating metrics by building a cohesive team environment and working cross functionally to enhance performance.
• Coordinate multiple complex system installation project events simultaneously, plus unscheduled and/or scheduled corrective and preventative maintenance activities
• Develop schedule & manage logistics to task technicians & subcontractors, tools & parts to complete service events
• Coordinate and document site survey results ahead of installation
• Manage complex projects involving multiple departments and various technical and business process related deliverables
• Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change.
• Ensure customers see Service and Support as a strong positive feature of Rohde & Schwarz solutions. Manage customer escalations
• Provide quality information to Rohde & Schwarz development teams for the enhancement of product performance.
• Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency.

Job description

• Develops and leads remote field service technician teams to achieve best in class operating metrics by building a cohesive team environment and working cross functionally to enhance performance.
• Coordinate multiple complex system installation project events simultaneously, plus unscheduled and/or scheduled corrective and preventative maintenance activities
• Develop schedule & manage logistics to task technicians & subcontractors, tools & parts to complete service events
• Coordinate and document site survey results ahead of installation
• Manage complex projects involving multiple departments and various technical and business process related deliverables
• Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change.
• Ensure customers see Service and Support as a strong positive feature of Rohde & Schwarz solutions. Manage customer escalations
• Provide quality information to Rohde & Schwarz development teams for the enhancement of product performance.
• Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency.