Field Service Supervisor, ATC Program - Frederick, MD

ROHDE & SCHWARZ GmbH & Co. KG; Frederick (MD); On-site; USD 90,000 - 140,000; Full time

Job summary

ROHDE & SCHWARZ GmbH & Co. KG in the United States seeks a seasoned leader to develop and lead remote field service technician teams, driving best-in-class operating metrics and cross-functional collaboration to elevate performance.

You will coordinate multiple complex system installation events, supervise scheduling and logistics, document site surveys, and promote a positive, safe work environment while delivering quality information to product development teams.

Responsibilities

• Develops and leads remote field service technician teams to achieve best in class operating metrics by building a cohesive team environment and working cross functionally to enhance performance.
• Coordinate multiple complex system installation project events simultaneously, plus unscheduled and/or scheduled corrective and preventative maintenance activities
• Develop schedule & manage logistics to task technicians & subcontractors, tools & parts to complete service events
• Coordinate and document site survey results ahead of installation
• Manage complex projects involving multiple departments and various technical and business process related deliverables
• Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change.
• Ensure customers see Service and Support as a strong positive feature of Rohde & Schwarz solutions. Manage customer escalations
• Provide quality information to Rohde & Schwarz development teams for the enhancement of product performance.
• Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency.

Job description

• Develops and leads remote field service technician teams to achieve best in class operating metrics by building a cohesive team environment and working cross functionally to enhance performance.
• Coordinate multiple complex system installation project events simultaneously, plus unscheduled and/or scheduled corrective and preventative maintenance activities
• Develop schedule & manage logistics to task technicians & subcontractors, tools & parts to complete service events
• Coordinate and document site survey results ahead of installation
• Manage complex projects involving multiple departments and various technical and business process related deliverables
• Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change.
• Ensure customers see Service and Support as a strong positive feature of Rohde & Schwarz solutions. Manage customer escalations
• Provide quality information to Rohde & Schwarz development teams for the enhancement of product performance.
• Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency.