Field Serv TchShftLd 1321

ESTIS MANAGEMENT LLC; Midland (TX); Vor Ort; USD 45.000 - 70.000; Vollzeit

Zusammenfassung

Paycom - ATS in Midland, TX is seeking a Field Service Lead who assists the Area Supervisor by delivering technical and operational excellence, ensuring customer satisfaction and safety compliance.

You will coordinate equipment deployment, preventive maintenance and repairs, supervise team performance, mentor technicians, and partner with customers to optimize outcomes while controlling costs.

Qualifikationen

• Exhibit strong customer service, interpersonal, coaching and leadership skills.
• Basic competency using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills.
• Intermediate organizational, planning and scheduling, process management and negotiation skills.
• Strong analytical abilities, mechanical aptitude combined and problem solving skills.
• Good writing skills with technical subject matter and oral communication skills.
• High school diploma or experience equivalent.
• Specific industry knowledge and job experience.
• Planning & Scheduling experience preferred.
• 1+ years of experience in customer relations.
• 3+ years of required technical experience.
• Valid driver’s license with satisfactory driving record.
• Ability to pass drug screens and background check.

Aufgaben

• Support champion for health, safety, environmental and service policies.
• Assist in profitability of assigned geography.
• Represent the Company in a customer-facing capacity.
• Deploy equipment, materials and personnel to job sites efficiently.
• Deliver Preventive Maintenance and Call Out/Repair within a defined area.
• Ensure incoming and departing equipment is maintained properly.
• Coordinate deployment of equipment, materials and personnel to optimize utilization and minimize cost.
• Measure team performance against metrics and plan improvements.
• Convey job-specific information to Field Service Technicians.
• Coordinate work with others to minimize downtime and optimize resources.
• Evaluate direct reports and recommend training.
• Implement and communicate performance measures and budgets.
• Respond to customer inquiries with technical/operational expertise.
• Assist in management reviews and action plans for improvement.
• Develop improved work processes for the department.
• Adhere to safety requirements by wearing protective gear.
• Perform other duties as assigned.

Kenntnisse

Customer service

Interpersonal skills

Leadership

Coaching

Problem solving

Oral communication

Written communication

Team coordination

Ausbildung

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Jobbeschreibung

Job Details: Job Location: WTXW-Pecos - Midland, TX, Salary Range: Undisclosed, Position Overview:

Assists the Area Supervisor in providing technical and operational expertise and champions’ best in class service, creating customer satisfaction.

Responsibilities/Job Duties:

• Supporting champion for health, safety, environmental and service policies, standards, and process improvement. Assists in providing leadership and communication of company practices


• The lead assists the supervisor in responsibility for the profitability of his/her assigned geography


• Will frequently be customer facing and empowered to represent the Company in this capacity


• Assists in the efficient deployment of equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources


• Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified sub-geographical area


• Ensures incoming and departing equipment is maintained properly


• Assists the supervisor in coordinating the deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area


• Ensures that team performance is measured against all set metrics, develops plans for improvement where warranted


• Compiles and conveys job-specific information to Field Service Technicians


• Coordinates work with others to minimize equipment downtime and most effectively utilize resources


• Evaluates direct reports and makes recommendations for technical and soft skills training


• Implements, manages and communicates performance measures for area for responsibility


• Assists the supervisor in implementation of budget, and operational standards and processes


• Serves as a contact for customers and provides technical/operation expertise in response to customer inquiries


• Assist supervisor with management reviews of measures with team; develops and executes action plans for improvement


• Must be able to work with the team in developing improved work processes for the department


• Adhere to safety requirements by wearing appropriate protective gear


• Performs other duties as assigned

Qualifications:

• Exhibit strong customer service, interpersonal, coaching and leadership skills


• Basic competency using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills


• Intermediate organizational, planning and scheduling, process management and negotiation skills


• Strong analytical abilities, mechanical aptitude combined and problem solving skills


• Good writing skills with technical subject matter and oral communication skills


• High school diploma or experience equivalent


• Specific industry knowledge and job experience


• Planning & Scheduling experience preferred


• 1+ years of experience in customer relations


• 3+ years of required technical experience


• Valid driver’s license with satisfactory driving record


• Ability to pass drug screens and background check

Physical Requirements:

• Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily


• Ability to lift up to 80 pounds


• Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents


• Ability to communicate verbally using a telephone

Working Conditions:

• Subject to outdoor environment with adjusting temperatures and climate


• Willingness to travel extensively driving a company vehicle