Field Service Technician - Laboratory Products

Mettler Toledo AG; Nutley (NJ); On-site; USD 65,000 - 85,000; Full time

Job summary

Mettler Toledo AG in Nutley, NJ, is seeking a field service technician to install, calibrate, maintain, and repair lab measurement and weighing equipment on-site with occasional remote assistance.

You will communicate with customers and internal teams, keep accurate records of service activities, promote service offerings, and ensure high uptime and safety compliance.

Qualifications

• Install, calibrate, maintain, and repair lab instruments per procedures.
• Troubleshoot independently and escalate complex issues.
• Communicate professionally with customers and internal teams.
• Maintain accurate inventory of parts, tools, and materials.
• Provide guidance on proper use and care of lab equipment.

Responsibilities

• Install, calibrate, maintain, and repair lab instruments following procedures and customer requirements.
• Troubleshoot independently, upscale complex issues, and maintain accurate service and timekeeping records.
• Communicate professionally with customers and internal teams, promote services, and meet productivity and safety expectations.
• Maintain accurate inventory of parts, tools, and materials to support efficient service delivery.
• Act as a trusted technical resource to customers by providing guidance on proper use, care, and optimization of lab equipment.

Job description

Performs installation, calibration, preventive maintenance, troubleshooting, and repair of lab measurement and weighing equipment with minimal assistance, while providing on-site and occasional remote support to customers. Ensures high customer uptime, accurate documentation, and supports sales of service and products. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Key Responsibilities

• Install, calibrate, maintain, and repair lab instruments following procedures and customer requirements.
• Troubleshoot independently, upscale complex issues, and maintain accurate service and timekeeping records.
• Communicate professionally with customers and internal teams, promote services, and meet productivity and safety expectations.
• Maintain accurate inventory of parts, tools, and materials to support efficient service delivery.
• Act as a trusted technical resource to customers by providing guidance on proper use, care, and optimization of lab equipment.