Field Service Technician - Laboratory Products

Mettler Toledo AG; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Mettler Toledo AG in New Orleans, LA is seeking a field service technician responsible for installation, calibration, preventive maintenance, troubleshooting, and repair of laboratory measurement and weighing equipment with minimal assistance.

You will provide on-site and occasional remote support, ensure high customer uptime, accurate documentation, and help promote services and products while maintaining inventory and safety standards.

Qualifications

• Install, calibrate, maintain, and repair lab instruments per procedures.
• Troubleshoot issues independently and maintain service records.
• Communicate professionally with customers and internal teams.
• Promote services and meet productivity and safety expectations.
• Maintain inventory of parts and tools for efficient service.

Responsibilities

• Install, calibrate, maintain, and repair lab instruments.
• Troubleshoot issues and document service activities.
• Provide professional customer support and coordinate with internal teams.
• Promote services and ensure safety and productivity standards.
• Keep accurate inventory of parts, tools, and materials.

Skills

Installation & calibration

Troubleshooting

Customer communication

Timekeeping/documentation

Inventory management

Tools

Calibration tools

Electrical testing equipment

Documentation tools

Job description

Performs installation, calibration, preventive maintenance, troubleshooting, and repair of lab measurement and weighing equipment with minimal assistance, while providing on-site and occasional remote support to customers. Ensures high customer uptime, accurate documentation, and supports sales of service and products.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Key Responsibilities

• Install, calibrate, maintain, and repair lab instruments following procedures and customer requirements.
• Troubleshoot independently, escape complex issues, and maintain accurate service and timekeeping records.
• Communicate professionally with customers and internal teams, promote services, and meet productivity and safety expectations.
• Maintain accurate inventory of parts, tools, and materials to support efficient service delivery.
• Act as a trusted technical resource to customers by providing guidance on proper use, care, and optimization of lab equipment.