Field Service Technician — Kiosk & Payment Systems

kiosoft; Pompano Beach (FL); On-site; USD 55,000 - 80,000; Full time

Job summary

KioCafe is seeking a motivated Mechanical Service Technician/Technical Support to join our team. This role installs, configures, troubleshoots, and supports KioCafe's self-service payment systems, kiosks, and related hardware/software at customer sites across the United States.

When not traveling, you will provide remote and in-office support. The ideal candidate enjoys hands-on technical work, solving customer issues, traveling to sites, and working with hardware, networking, and software

Qualifications

• Minimum 2 years of technical support, field service, installation.
• Experience interacting directly with customers in a technical support or service environment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Valid driver's license and ability to travel throughout the United States.
• Ability and willingness to travel approximately 70-90% of the time.
• Experience supporting POS systems, kiosks, payment terminals, or self-service technologies.
• Field service or installation experience in retail, vending, coffee, hospitality, or payment technology industries.

Responsibilities

• Travel to customer locations to install, configure, and deploy KioCafe payment and self-service solutions.
• Perform pre-installation preparation, including equipment staging, configuration, testing, and validation.
• Install and troubleshoot hardware components, payment devices, kiosks, networking equipment, and peripheral devices.
• Conduct onsite system testing and verify proper operation before project completion.
• Train customers on equipment operation and basic troubleshooting procedures.
• Follow KioCafe installation standards, deployment procedures, and project documentation requirements.
• Diagnose and resolve technical issues efficiently while maintaining a professional customer experience.
• Ensure compliance with safety standards and customer site requirements.
• Provide Tier 1 and Tier 2 technical support via phone, email, remote access tools, and ticketing systems.
• Troubleshoot hardware, software, network, and payment-related issues.
• Document troubleshooting steps, resolutions, and customer interactions accurately.
• Escalate complex technical issues when necessary and coordinate with engineering or product teams.
• Assist with new product rollouts, pilot programs, and technical evaluations.
• Support continuous improvement initiatives by identifying recurring issues and recommending solutions.
• Maintain a high level of customer satisfaction through professional communication and timely issue resolution.

Skills

Technical support

Customer service

Troubleshooting

Communication

Travel readiness

POS/kiosk knowledge

Tools

POS systems

Kiosk hardware

Payment terminals

Networking basics

Job description

KioCafe is seeking a motivated Mechanical Service Technician/Technical Support to join our team. This role installs, configures, troubleshoots, and supports KioCafe's self-service payment systems, kiosks, and related hardware/software at customer sites across the United States.

When not traveling, you will provide remote and in-office support. The ideal candidate enjoys hands-on technical work, solving customer issues, traveling to sites, and working with hardware, networking, and software