Field Service Technician (Jacksonville, FL)

Life Fitness; Jacksonville (FL); Remote; USD 60,000 - 84,000; Full time

Job summary

An established industry player is seeking a Field Service Technician to join their dynamic team in Jacksonville, FL. This role involves traveling to various customer locations to diagnose, troubleshoot, and repair fitness equipment, ensuring a top-notch customer experience. The ideal candidate will possess strong technical skills, a knack for problem-solving, and excellent communication abilities. With a focus on teamwork and accountability, this position offers opportunities for growth and a competitive rewards package, including base salary and commission. If you're passionate about fitness and customer service, this is the perfect opportunity for you.

Benefits

Comprehensive wellness benefits

Employee purchase program

Mobile allowance

Quarterly incentive eligibility

Qualifications

• 3+ years experience in technical troubleshooting and repair of fitness equipment.
• Ability to lift up to 100 pounds and travel up to 85% of the time.

Responsibilities

• Diagnosing and repairing networking, electrical, and mechanical issues with fitness equipment.
• Managing service territory and maintaining customer relationships.

Skills

Technical troubleshooting

Mechanical repair

Customer service

Networking knowledge

Communication skills

Organization skills

Education

High school diploma or GED

Associate's degree in electronics

Tools

Microsoft Office Suite

Oracle ERP

Job description

Field Service Technician (Jacksonville, FL)

Field Service Technician (Jacksonville, FL)

Apply locations Jacksonville, FL time type Full time posted on Posted 3 Days Ago job requisition id JR-024199

Join us as we empower the world to work out, creating healthier lives together.

About the Opportunity:

Are you a hands-on problem solver who loves to be on the go and provide exceptional customer service? As a Field Service Technician with Life Fitness/Hammer Strength, you will manage an assigned service territory in the greater Jacksonville, FL area visiting commercial and consumer customer locations to diagnose/troubleshoot, repair, and complete preventative maintenance on fitness equipment. You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience – playing a critical role in our mission to bring high-performance, reliable solutions to people, wherever and whenever they work out.

This is a remote-based position and, in order to effectively service customers in the region, applicants must live within a 50-mile radius of or be willing to move to the Jacksonville, FL area. #LI-Remote

Life Fitness/Hammer Strength's Field Service Technicians are responsible for:

• Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conducting preventative maintenance
• Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on-site
• Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day, customer resolution time, first-time fix rate, etc.
• Traveling assigned territory, primarily via company-provided van, to efficiently deliver on key metrics, referenced above
• Managing a proper inventory of spare parts, replenishment of service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and generally maintaining company supplied vehicle in good working order
• Maintaining accurate service records and reports on equipment problems in the field and completing expense reports in timely fashion.
• Attending installs and regional trade shows
• Working in compliance with Life Fitness Health & Safety procedures.
• Other duties and responsibilities as assigned.

What are we looking for in our Field Service Technicians (qualifications)?

• 3+ years proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity
• High school diploma or GED required, Associate's degree in electronics or technical degree preferred
• The ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline-driven environment; you will be working as part of an awesome, broader, but geographically distributed team
• Proficiency diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A/V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital / analog circuits, AC / DC power systems, etc.
• Ability to build great relationships with internal and external customers
• Strong organization skills, attention to detail, results-oriented, and accountable
• Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive, highly professional manner.
• Previous experience with Oracle or another comparable ERP preferred, and basic proficiency with Microsoft Office Suite (Word, Outlook, etc) required
• Must be able to lift up to 50 - 100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet; Must be able to stand, bend, and/or kneel for up to two hours at a time.
• Must possess a valid state driver's license. Ability and willingness to travel up to 85% of time via automobile (and occasionally via airplane).

THE LIFE FITNESS/HAMMER STRENGTH FIELD SERVICE TECHNICIAN ROLE IS A GREAT OPPORTUNITY TO:

• Join a dynamic organization leading the global fitness industry, creating solutions that benefit facilities and exercisers, helping keep people active, and positively impacting lives.
• Take advantage of rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility).
• Collaborative environment fostering teamwork and accountability.
• Comprehensive wellness benefits
• Superior employee purchase program for Life Fitness/Hammer Strength brand product discounts and reduced rates on everyday products and services like vehicles, electronics, homeowner insurance, etc.

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $60,600 - $83,700 annually. This role is categorized as non-exempt and eligible for overtime in accordance with applicable law. The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Jacksonville, FL and the actual salary may vary for applicants in a different geographic location. This position is eligible to participate in Life Fitness / Hammer Strength’s Technician Core Metric Incentive and Service Commission Plan with monthly bonus eligibility in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan(s). This position is eligible to receive a mobile allowance to offset the costs of using a personal cell phone for business related purposes.

Want to take the next step in your career?

Life Fitness/Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know.

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

ABOUT LIFE FITNESS / HAMMER STRENGTH

Life Fitness / Hammer Strength has been inspiring the world to work out for more than 55 years. Every day, exercisers in more than 150 countries log in 1+ million workouts on the company’s connected fitness equipment – proving daily that Life Fitness/Hammer Strength is the world’s workout partner of choice. By seamlessly bringing innovative, high-performance and reliable equipment, wherever and whenever they work out, Life Fitness/Hammer Strength aims to inspire healthier lives. Headquartered outside of Chicago, in Rosemont, Illinois, the company manufactures and sells strength and cardiovascular equipment through its iconic Life Fitness and Hammer Strength brands.

Life Fitness is synonymous with innovation and quality in the cardio and strength training arena. The company’s cutting-edge equipment is designed to inspire and motivate, helping exercisers achieve their fitness goals with ease and efficiency.

Hammer Strength stands as a testament to raw power and durability. Renowned for its line of plate-loaded equipment, we dominate the strength training category with machines that are built to withstand the most intense workouts, trusted by athletes and fitness enthusiasts worldwide.

By integrating the best of both brands, the company provides comprehensive workout solutions for commercial and consumer customers.

We are proud to have a global workforce and diverse workplace. Diversity, Equity & Inclusion is one of our key pillars and we have an Employee Resource Group and ongoing learning and development in this area – DE & I is important to us and our culture.