Field Service Technician-Phoenix Arizona

Pitney Bowes; Phoenix (AZ); On-site; USD 30,000 - 39,000; Full time

Job summary

Pitney Bowes in Phoenix, AZ is seeking a Field Service Technician to install and configure software at customer sites within a 2-hour radius. The role follows a Monday–Friday, 8:00 am–5:00 pm schedule with potential overtime; pay is $25/hour, depending on experience and location.

You will train end users, create job aides, drive revenue through service and sales, and deliver solutions both remotely and onsite.

Qualifications

• Customer-service oriented with strong client relationship skills.
• Team player able to think creatively to exceed client expectations.
• Willing to champion new ideas to ensure client satisfaction.

Responsibilities

• Install and configure software and hardware at customer sites.
• Provide end-user training and create job aides for admins/operators.
• Deliver solutions remotely and onsite; travel within 2 hours of Phoenix.
• Identify sales leads and contribute to revenue through services.
• Stay current on Pitney Bowes solutions and products.

Skills

Customer service

Client relationships

Strong communication

Team player

Problem analysis

Job description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Job Description:

Field Service Technician-Phoenix Arizona!!

You are:

• An autonomous, high performing, team driven individual with a keen sense for customer service and client relationship building
• An individual that can be a collaborative team player, not afraid to think outside the box in providing customized solutions which exceed our clients’ expectations
• You are committed to championing new ideas, strategies, or concepts to ensure that the business is retained, and the client is satisfied

Your primary service area will be within 2 hours of Phoenix, AZ; some travel beyond this radius may be required.

In this role, you will have a consistent Monday – Friday and 8:00 am - 5:00 pm schedule working in alignment with traditional office hours (some overtime may be required). The wage range for this position is $25/hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

You will:

• Install and configure software applications and hardware peripherals at customer sites
• Provide end-user training and create job aides for client administrators/operators
• Contribute to revenue growth through sales leads and billable professional services-earn commissions on supplies and/or services you sell
• Deliver solutions remotely and onsite
• Work independently and make decisions free from immediate direction of management
• Stay up to date on Pitney Bowes industry knowledge

Your background:

• Understanding of DB connectivity and record set manipulation
• Strong communication skills both oral and written
• Understanding of network configuration, operating systems, software, and hardware
• Ability to adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levels
• Ability to analyze hardware and software problems
• Willingness to submit to a pre-employment drug screen and criminal background check
• The ability to perform frequent lifting and/or moving items up to 55lbs with or without accommodation.
• A valid driver’s license with a clean driving record and reliable vehicle for daily travel to multiple customer locations with paid mileage-company car will be provided within the first year of employment
• A requirement for being hired for this position is that you be fully vaccinated against COVID-19. Requests for reasonable accommodations for medical or religious reasons will be considered in accordance with applicable law.

STS Team:

Within our Sending Technology Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We segment our Solutions business between our North America operations, comprising the U.S. and Canadian businesses, and our International operations. We are a leading provider of postage meters and have approximately one million meters installed.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.