Field Service Technician - Jackson, MS

Industrial Electric Manufacturing; Jackson (MS); On-site; USD 104,014,000 - 151,294,000; Full time

Job summary

IEM is seeking a Field Service Technician – Level 1, 2 or 3 to install, commission and service electrical distribution equipment at customer sites, with training provided in Ashburn, VA. The role emphasizes hands-on work, coordination with clients, and basic testing of switchgear and control panels.

Responsibilities include site installations, testing, troubleshooting, and field problem solving. A technical degree and 8+ years in field service or manufacturing is required, with Level 3 needing

Qualifications

• A technical degree or equivalent and 8 yrs+ of experience in manufacturing, data center or field service with commissioning of LV/MV electrical switchgear (required for Level 3).
• Must be a team player with strong communication skills and the ability to work independently.
• Willingness to travel up to 75% and work evenings/weekends when needed.
• Experience with switchgear and electrical controls systems is required for Level 3.

Responsibilities

• Attend project meetings and coordinate with contractors and clients.
• Install and modify electrical or mechanical components and subassemblies.
• Perform basic testing and commissioning of switchboards, control panels, and power products.
• Troubleshoot electrical circuits and networking equipment.
• Coordinate with project management and facilities to address commissioning issues and arrange field resources.
• Perform preventive maintenance and field installations on existing equipment.
• Provide technical product support.

Skills

Field service

Electrical switchgear commissioning

Installation & testing

Troubleshooting

Reading electrical diagrams

Teamwork

Communication skills

Travel readiness

Education

Technical degree or equivalent

LV/MV switchgear commissioning (Level 3)

Tools

Electrical wiring diagrams

Switchgear controls system

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

FIELD SERVICE TECHNICIAN – Level 1, 2 or 3

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands‑on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

• Attending project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors, Circuit breakers, Bus bar, Switchgear section doors and subpanels, addition of control components, Power Cabling and control wiring;
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshooting of electrical circuits and networking equipment.
• Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts.
• Performing preventive maintenance, field installations and modifications to existing equipment
• Technical product support

Education and Experience:

• A technical degree or equivalent and 8 yrs+ of experience working in a manufacturing environment, data center or field service role withCOMMISSIONING OF LV/MV ELECTRICAL SWITCHGEAR (required for Level 3 candidates).
• Must be a team player and have strong communication skills
• Ability to work independently without direct supervision is a must
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.
• Experience with switchgear and electrical controls system. (required for Level 3)
• Military experience (Plus)
• Ability to read and interpret electrical wiring diagrams (required for level 3)

Compensation

The hourly range for this role is $36.30 -$52.80 per hour, based on location, experience, and qualifications.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

We offer comprehensive and competitive benefits package designed to support our employees' well‑being, growth, and long‑term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

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I acknowledge that:

• The information I have provided in this application, including my resume and any supporting materials, is true, complete, and accurate.
• Any false or misleading information may disqualify me from consideration, or if hired, may result in termination.
• I authorize IEM (“the Company”) to verify the information provided, including employment history, education, and other relevant background information, in accordance with applicable laws.
• Employment with the Company is at‑will to the extent permitted by applicable law.

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As set forth in Industrial Electric Manufacturing’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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