Field Service Technician Level I

Industrial Electric Manufacturing; North Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

IEM is seeking a motivated Field Service Technician Level I to support start-up, commissioning, installation, testing, and troubleshooting of our switchboards, control panels, and power products. Under supervision, you will gain hands-on experience, learn procedures, and contribute to customer-site support.

Ideal candidates have basic electrical/mechanical aptitude, strong problem-solving skills, and the ability to read wiring diagrams.

Qualifications

• Associate degree or equivalent in power distribution systems or related field.
• 0–2 years of electrical, mechanical, technical or field service experience preferred.
• Basic electrical, mechanical, or technical aptitude required.
• Ability to read and interpret electrical wiring diagrams and technical docs.
• Ability to use hand tools, power tools, and testing equipment.
• Strong problem-solving and troubleshooting skills required.
• Strong teamwork and communication skills required.
• Ability to work independently after training.

Responsibilities

• Assist start-up, commissioning, installation, testing and troubleshooting of equipment under guidance.
• Support basic modifications of electrical/mechanical components and subassemblies.
• Perform basic testing of modified assemblies per procedures.
• Assist with basic troubleshooting of electrical circuits and networking equipment.
• Escalate issues to leads, PMs, or manufacturing teams as appropriate.
• Perform other duties as assigned by management.

Skills

Technical aptitude

Safety awareness

Problem-solving

Attention to detail

Communication

Teamwork

Customer focus

Adaptability

Organization

Quality of work

Education

Associate or equivalent

0–2 years field service experience

Electrical/mechanical aptitude

Tools

Hand tools

Power tools

Electrical testing equipment

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

PURPOSE OF POSITION:

The purpose of the Field Service Technician Level I role is to support the start-up, commissioning, installation, testing, and troubleshooting of IEM equipment under the guidance of experienced Field Service personnel. This role is intended for individuals with mechanical, electrical, or technical aptitude who are eager to learn, work hands-on, and develop within a field service environment. Comprehensive training, mentoring, and on-the-job learning are provided to support technical growth and progression within the Field Service career path.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

ESSENTIAL FUNCTIONS:

• Support the start-up and commissioning of switchboards, control panels, and power products under the direction of experienced Field Service personnel.
• Assist with the installation and modification of electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
• Perform basic testing of modified assemblies in accordance with established procedures and under appropriate guidance.
• Assist with basic troubleshooting of electrical circuits and networking equipment.
• Identify and elevate product, commissioning, or customer-site issues to Field Service Leads, Project Managers, manufacturing teams, or management, as appropriate
• Perform other duties as assigned by management.

COMPETENCIES:

• Technical Aptitude: Demonstrates the ability and willingness to learn electrical, mechanical, and field service concepts, including basic equipment start-up, commissioning, installation, testing, and troubleshooting.
• Safety Awareness: Follows company, customer site, and industry safety requirements, including proper use of PPE, tools, equipment, and applicable safe work practices.
• Problem-Solving: Uses sound judgment to identify basic technical issues, ask appropriate questions, and support troubleshooting and resolution under guidance from more experienced technicians or leadership.
• Attention to Detail: Accurately follows work instructions, wiring diagrams, drawings, checklists, and documentation requirements to support quality work and reduce errors.
• Communication: Communicates clearly and professionally with team members, leads, managers, project teams, and customers while providing updates, asking questions, and escalating concerns when needed.
• Teamwork and Collaboration: Works effectively with other technicians, Field Service Leads, project teams, and internal support groups to complete assigned work and support customer needs.
• Customer Focus: Maintains professionalism while working at customer sites and supports a positive customer experience through responsiveness, reliability, and respectful communication.
• Adaptability and Willingness to Learn: Demonstrates a positive attitude toward training, feedback, changing priorities, travel requirements, and hands-on learning in a field service environment.
• Organization and Dependability: Manages assigned tasks, tools, documentation, and follow-up items responsibly while maintaining punctuality, reliability, and accountability for assigned work.
• Quality of Work: Takes pride in completing work accurately, safely, and in accordance with IEM standards, customer requirements, and project expectations.

EDUCATION AND EXPERIENCE:

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
• 0–2 years of related electrical, mechanical, technical, manufacturing, construction, or field service experience preferred.
• Basic electrical, mechanical, or technical aptitude required.
• Ability to read and interpret electrical wiring diagrams, work instructions, and technical documentation.
• Ability to use hand tools, power tools, and electrical testing equipment.
• Strong problem-solving and troubleshooting skills required.
• Strong teamwork and communication skills required.
• Ability to work independently with minimal supervision after appropriate training.
• Strong organizational skills and the ability to manage multiple priorities required.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:
Activities: Sitting – 20% Walking/Standing – 80%
Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs.
Vision: Long periods of close work on technical equipment, drawings, and
computer screens.
Travel: Occasional travel (up to 75%) may be required to IEM
regional field offices and vendor sites.
Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast‑paced service environment.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

We offer comprehensive and competitive benefits package designed to support our employees' well‑being, growth, and long‑term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact

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• The information I have provided in this application, including my resume and any supporting materials, is true, complete, and accurate.
• Any false or misleading information may disqualify me from consideration, or if hired, may result in termination.
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• Employment with the Company is at‑will to the extent permitted by applicable law.

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