Field Service Technician IV

Okuma America Corporation; Greycrest (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Okuma America Corporation seeks a skilled Field Service Technician IV to diagnose, repair, install, and upgrade Okuma CNC tool systems across North America. You will troubleshoot mechanical, electrical, software, and automation issues in collaboration with customers, distributors, and internal teams.

The role requires strong communication, technical writing abilities, and extensive travel to customer sites.

Qualifications

• Associates Degree in Electronics or equivalent experience.
• Minimum of 5 years’ experience with CNC controls, servo systems, PLCs, automation, and mechanical fundamentals.
• 5 years of prior machine tool experience (Okuma preferred).
• FANUC CNC experience (preferred).
• Okuma-Howa product knowledge (preferred).
• Prior technical writing experience (preferred).

Responsibilities

• Travel to customer locations to troubleshoot, repair, and maintain Okuma machine tools.
• Perform installations and commissioning of new machine models and automation equipment.
• Install retrofit packages and implement upgrades or design improvements.
• Diagnose issues involving mechanical, electrical, software, and control systems.
• Provide technical support to customers and distributors via phone, email, and remote troubleshooting tools.
• Document service activities with detailed reports and technical documentation.
• Develop and maintain technical bulletins, repair procedures, and 'how-to' guides.
• Collaborate with distributors, customers, and internal service teams to ensure timely issue resolution.
• Maintain compliance with all company policies, safety standards, and best practices.
• Identify opportunities to improve processes, enhance service delivery, and add value to customers.

Skills

Troubleshooting

Root cause analysis

CNC controls

Communication skills

Education

Associates Degree in Electronics or equivalent

Tools

FANUC CNC

PLC programming

Remote troubleshooting tools

Job description

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}Okuma America Corporation is seeking a skilled Field Service Technician IV to provide expert technical support, machine installations, and repair services for our customers across North America. In this role, you will diagnose and resolve complex mechanical, electrical, software, and automation-related issues on Okuma CNC machine tools and related equipment.As a subject matter expert, you will work directly with customers, distributors, and internal teams to identify root causes, implement corrective actions, and ensure optimal machine performance. This position plays a critical role in supporting customer success by resolving technical challenges that exceed distributor support capabilities and by contributing to the continuous improvement of service documentation and technical resources.Key ResponsibilitiesTravel to customer locations to troubleshoot, repair, and maintain Okuma machine tools and automation systems.Perform installations and commissioning of new machine models and advanced manufacturing equipment.Install retrofit packages and implement machine upgrades or design improvements.Diagnose and resolve issues involving mechanical systems, machine alignment, controls, hardware, software, peripherals, and automation technologies.Provide technical support to customers and distributors via phone, email, and remote troubleshooting tools.Document service activities and communicate findings through detailed service reports and technical documentation.Develop and maintain technical bulletins, repair procedures, and "how-to" guides that strengthen distributor service capabilities.Collaborate with distributors, customers, and internal service teams to ensure timely issue resolution and a positive customer experience.Maintain compliance with all company policies, safety standards, and best practices.Continuously identify opportunities to improve processes, enhance service delivery, and add value to customers.What We're Looking ForStrong troubleshooting and root cause analysis skills.Experience working with CNC machine tools, manufacturing equipment, automation systems, or related industrial machinery.Knowledge of mechanical, electrical, hardware, software, and control systems.Ability to work independently in a customer-facing field service environment.Excellent communication and technical documentation skills.Willingness and ability to travel extensively to support customer needs.Why Join Okuma America?At Okuma America, you'll work with industry-leading CNC technology while supporting some of the most advanced manufacturing operations in the world. This role offers the opportunity to solve complex technical challenges, develop specialized expertise, and make a direct impact on customer success.Okuma America Corporation is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.Experience/Training/EducationAssociates Degree in Electronics or equivalent experienceMinimum of 5 years’ experience in CNC controls, servo systems, PLC's, automation, as well asfundamental mechanical background including precision measurement, machine tool theory,hydraulics, and pneumatics5 years of prior machine tool experience (Okuma preferred)FANUC CNC experience (preferred)Okuma-Howa product knowledge (preferred)Prior technical writing experience (preferred)Knowledge/Skills/AbilitiesGeneral:Customer centric behavior and great team attitudeMust effectively prioritize and manage multiple responsibilitiesAbility to work independently or as part of a teamAbility to work in a fast-paced production environmentTechnical:Proficient in the use of precision measuring/diagnostic equipment. Not limited to, but includethe use of: laser, ball bar, micrometers, calibers, precision levels, precision indicators,dynamometers, etc.Advanced assembly drawing interpretationStrong analytical and troubleshooting skillsCustomer centric behavior and great team attitudeBasic mechanical/electrical skillsAbility to read blueprints, electrical schematics a plusBasic use of hand tools and variety of electrical and mechanical devices, such as precisionmeasuring equipment, multimeters, oscilloscope, cranes, forklifts, etc.Use of basic PC tools, such as Outlook, Word, ExcelStrong troubleshooting skillsCommunication:Excellent verbal and written communication skills, as well as exceptional listening skillsExceptional ability to speak and write effectively in a business environmentExceptional ability to ask necessary questionsMath & Reasoning:Ability to define problems, collect data, establish facts, and draw valid conclusionsStrong math skillsAbility to carry out instructions furnished in written, oral, or diagram formAbility to manage multiple projects simultaneously and willingness to adapt to change and takeinitiativePhysical and Environmental ElementsPhysical Demands:Ability to sit continuously for 1/4 of the normal work shift, and stand, walk, and reach with handsand arms for at least 3/4 of the normal work shiftAbility to lift and carry, push, or pull up to 70 poundsAbility to stoop, crouch and reachAbility to talk or hear continuouslyAbility to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less)Finger dexterity is required frequently for over 3/4 of the normal work shift including operating aphone, computer/ electronic equipment, electronic tools, pallet jack, and forkliftWork Environment:About half of the position’s functions are performed in the office environment with standardequipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic,and phone)The other half of the position’s functions are performed either at a customer site or in theOkuma warehouse/ showroom. Will often interact with the production/warehouse environment.Thus, the employee may work in an open warehouse area where temperatures may be subjectto outdoor conditions in terms of cold and heat. There is exposure to various tools andequipment as well as forklift operations and corresponding noise levelsA small portion of the position’s functions may be performed in the office environment withstandard equipment and moderate noise levels (examples: computers, printers, fax, copiers,light traffic, and phone)Special RequirementsMaintain annual OSHA safety certifications as required by job dutiesFrequent travel required (75+%