Field Service Technician II

Okuma America Corporation; Greycrest (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Okuma America Corporation is seeking a Field Service Technician II to diagnose and repair CNC machines, perform installations and upgrades, and deliver expert technical support to customers and distributors. Travel to customer sites is required to ensure optimal machine performance and reliability.

Ideal candidates will have extensive experience with CNC controls, automation, and diagnostics, plus strong documentation and communication skills to support service teams.

Qualifications

• High School Diploma or equivalent required.
• Technical training or industry experience preferred.
• Experience troubleshooting and repairing industrial machinery, CNC equipment, automation systems, or related technologies.
• Ability to diagnose and resolve complex mechanical, electrical, software, and control-related issues.
• Valid driver's license with insurable driving record.
• Willingness to travel extensively to customer locations as needed.

Responsibilities

• Provide advanced troubleshooting, repair, and technical support for Okuma machines, controls, and automation systems.
• Perform machine installations, retrofits, upgrades, and corrective service activities at customer facilities.
• Diagnose issues remotely and on-site, delivering timely solutions and documentation.
• Develop technical documentation, repair procedures, and service bulletins to aid distributors and customers.
• Act as a trusted technical resource to strengthen customer relationships and machine reliability.

Skills

Troubleshooting & root cause

Mechanical alignment

CNC controls knowledge

Reading schematics/drawings

Diagnostic tools proficiency

Technical documentation

Education

Associate Degree in Electronics or related field

Tools

Laser measurement tools

Ball bar

Micrometers

Calipers

Oscilloscope

Multimeters

Dynamometer

Job description

This role is customer-facing and highly technical, so the focus should be on troubleshooting expertise, customer support, machine installations, and serving as an advanced resource for Okuma's distributors and customers.Field Service Technician IIAt Okuma America Corporation, we are committed to delivering industry-leading CNC machine tool technology backed by exceptional customer support. As a Field Service Technician II, you will play a critical role in helping customers maximize machine performance by providing advanced troubleshooting, repair, installation, and technical support for Okuma equipment and automation solutions.This position serves as an escalation resource for complex technical issues that exceed distributor support capabilities. Through hands-on service, documentation, and technical guidance, you will help strengthen customer relationships while ensuring the successful operation and reliability of Okuma products in the field.How You'll Make an ImpactProvide advanced troubleshooting, repair, and technical support for Okuma machines, controls, automation systems, and peripheral equipment.Travel to customer facilities to perform machine installations, retrofits, upgrades, and corrective service activities.Support customers, distributors, and internal teams by diagnosing and resolving technical issues remotely and on-site.Develop technical documentation, repair procedures, and service bulletins that strengthen distributor and customer self-sufficiency.Serve as a trusted technical resource, delivering timely solutions that improve equipment performance, reliability, and customer satisfaction.Qualifications & ExperienceRequired Education & ExperienceHigh School Diploma or equivalent required.Technical training, vocational education, military technical training, or equivalent industry experience preferred.Experience troubleshooting and repairing industrial machinery, CNC equipment, automation systems, or related technologies.Ability to diagnose and resolve complex mechanical, electrical, software, and control-related issues.Experience providing technical support in a customer-facing environment.Valid driver's license with an insurable driving record.Ability and willingness to travel extensively to customer locations as business needs require.Technical ExpertiseStrong troubleshooting and root cause analysis skills.Mechanical alignment and machine installation experience.Knowledge of CNC machine tools, controls, and industrial automation systems.Experience working with electrical, mechanical, hydraulic, pneumatic, and software-controlled systems.Ability to read and interpret technical documentation, schematics, manuals, and engineering drawings.Proficiency with computer systems and diagnostic tools used in troubleshooting and service activities.Strong written communication skills with the ability to create detailed trip reports, service documentation, and technical procedures.Commitment to workplace safety and adherence to company policies and procedures.Preferred Qualifications & SkillsExperience servicing CNC machine tools, preferably Okuma equipment.Experience supporting automated manufacturing systems, robotic applications, or peripheral equipment.Knowledge of machine retrofits, upgrades, and field modifications.Experience developing technical manuals, service documentation, and training materials.Strong customer-service, communication, and relationship-building skills.Ability to work independently while managing multiple priorities in a fast-paced environment.The Okuma DifferenceFor more than a century, Okuma has been a global leader in CNC machine tool technology. We continuously invest in innovation, employee development, and customer success, creating an environment where skilled technical professionals can make a measurable impact on the future of manufacturing.At Okuma, you'll have the opportunity to:Work with industry-leading CNC and automation technologies.Solve complex technical challenges across a wide range of manufacturing environments.Collaborate with experienced engineers, technicians, distributors, and industry experts.Participate in ongoing technical training and professional development.Build lasting relationships with customers while serving as a trusted technical advisor.Contribute to a culture focused on innovation, teamwork, excellence, and customer success.Supporting Your SuccessAt Okuma, we invest in our employees' success through a comprehensive rewards package that includes competitive compensation, bonus opportunities, a pension plan, 401(k), medical, dental and vision coverage, company-paid disability insurance, flexible spending accounts (FSA), wellness programs, gym membership reimbursement, tuition reimbursement, paid time off, parental leave, paid holidays, and flexible scheduling opportunities where applicable.Work Environment & Physical RequirementsFrequent travel to customer sites, distributor locations, and other service-related destinations.Regular work in manufacturing and industrial environments with exposure to machinery, automation systems, and production equipment.Ability to stand, walk, bend, reach, climb, and perform hands-on troubleshooting and repair activities for extended periods.Ability to lift, carry, push, or pull tools, parts, and equipment as needed.Ability to safely operate a motor vehicle and travel independently.Must maintain required safety certifications and comply with all company safety policies and procedures.Experience/Training/EducationAssociates Degree in Electronics or equivalent experienceMinimum of 5 years’ experience in CNC controls, servo systems, PLC's, automation, as well asfundamental mechanical background including precision measurement, machine tool theory,hydraulics, and pneumatics5 years of prior machine tool experience (Okuma preferred)FANUC CNC experience (preferred)Okuma-Howa product knowledge (preferred)Prior technical writing experience (preferred)Knowledge/Skills/AbilitiesGeneral:Customer centric behavior and great team attitudeMust effectively prioritize and manage multiple responsibilitiesAbility to work independently or as part of a teamAbility to work in a fast-paced production environmentTechnical:Proficient in the use of precision measuring/diagnostic equipment. Not limited to, but includethe use of: laser, ball bar, micrometers, calibers, precision levels, precision indicators,dynamometers, etc.Advanced assembly drawing interpretationStrong analytical and troubleshooting skillsCustomer centric behavior and great team attitudeBasic mechanical/electrical skillsAbility to read blueprints, electrical schematics a plusBasic use of hand tools and variety of electrical and mechanical devices, such as precisionmeasuring equipment, multimeters, oscilloscope, cranes, forklifts, etc.Use of basic PC tools, such as Outlook, Word, ExcelStrong troubleshooting skillsCommunication:Excellent verbal and written communication skills, as well as exceptional listening skillsExceptional ability to speak and write effectively in a business environmentExceptional ability to ask necessary questionsMath & Reasoning:Ability to define problems, collect data, establish facts, and draw valid conclusionsStrong math skillsAbility to carry out instructions furnished in written, oral, or diagram formAbility to manage multiple projects simultaneously and willingness to adapt to change and takeinitiativePhysical and Environmental ElementsPhysical Demands:Ability to sit continuously for 1/4 of the normal work shift, and stand, walk, and reach with handsand arms for at least 3/4 of the normal work shiftAbility to lift and carry, push, or pull up to 70 poundsAbility to stoop, crouch and reachAbility to talk or hear continuouslyAbility to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less)Finger dexterity is required frequently for over 3/4 of the normal work shift including operating aphone, computer/ electronic equipment, electronic tools, pallet jack, and forkliftWork Environment:About half of the position’s functions are performed in the office environment with standardequipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic,and phone)The other half of the position’s functions are performed either at a customer site or in theOkuma warehouse/ showroom. Will often interact with the production/warehouse environment.Thus, the employee may work in an open warehouse area where temperatures may be subjectto outdoor conditions in terms of cold and heat. There is exposure to various tools andequipment as well as forklift operations and corresponding noise levelsA small portion of the position’s functions may be performed in the office environment withstandard equipment and moderate noise levels (examples: computers, printers, fax, copiers,light traffic, and phone)Special RequirementsMaintain annual OSHA safety certifications as required by job dutiesFrequent travel required (75+%