Field Service Technician, ISR Systems — Travel & Clearance

ATSC IES INC; El Paso (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ATSC is seeking a Field Service Representative (FSR) to supportISR programs in the El Paso, TX region. The role reports to the Training Manager and collaborates with Engineering, Production, Supply Chain and Program Management.

The ideal candidate has experience with ISR systems, can front technical tasks, train others, and travel to field sites. A military ISR background and ability to obtain a government clearance are highly valued.

Qualifications

• Associates degree in an applicable field.
• 2 yrs Military ISR experience or related certification may substitute for degree.
• Experience with a DOW program.
• MS Office proficiency (PowerPoint and Word).
• Ability to work independently or as part of a team.
• Confidentiality and safeguarding IP required.
• Ability to interface with VIPs and executives.
• Willingness to travel and work outdoors.
• Must lift 15–25 pounds.
• Read, write and speak English.
• Ability to obtain and maintain Government Security Clearance; Secret preferred.

Responsibilities

• Develop information to publish Safety/Technical/User Manuals and receive field service training.
• Receive training in electrical systems, communications, radio, cameras, IT networking, vehicles, mechanics.
• Collaborate with Production Team and program management as needed.
• Resolve service issues by diagnosing causes and expediting corrective actions.
• Build trust through open and interactive communication.
• Attend regular status meetings to share project information.
• Resolve and/or escalate issues in a timely fashion.
• Communicate difficult information tactfully.

Skills

Self-motivation

Teamwork

Strong communication

Analytical thinking

Technical writing

Customer interfacing

Adaptability

Safety consciousness

Education

Associate degree in an applicable field

Tools

Microsoft Office

PowerPoint

Word

Job description

ATSC is seeking a Field Service Representative (FSR) to supportISR programs in the El Paso, TX region. The role reports to the Training Manager and collaborates with Engineering, Production, Supply Chain and Program Management.

The ideal candidate has experience with ISR systems, can front technical tasks, train others, and travel to field sites. A military ISR background and ability to obtain a government clearance are highly valued.