Field Service Representative (FSR)

ATSC IES INC; El Paso (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ATSC is seeking a Field Service Representative (FSR) to supportISR programs in the El Paso, TX region. The role reports to the Training Manager and collaborates with Engineering, Production, Supply Chain and Program Management.

The ideal candidate has experience with ISR systems, can front technical tasks, train others, and travel to field sites. A military ISR background and ability to obtain a government clearance are highly valued.

Qualifications

• Associates degree in an applicable field.
• 2 yrs Military ISR experience or related certification may substitute for degree.
• Experience with a DOW program.
• MS Office proficiency (PowerPoint and Word).
• Ability to work independently or as part of a team.
• Confidentiality and safeguarding IP required.
• Ability to interface with VIPs and executives.
• Willingness to travel and work outdoors.
• Must lift 15–25 pounds.
• Read, write and speak English.
• Ability to obtain and maintain Government Security Clearance; Secret preferred.

Responsibilities

• Develop information to publish Safety/Technical/User Manuals and receive field service training.
• Receive training in electrical systems, communications, radio, cameras, IT networking, vehicles, mechanics.
• Collaborate with Production Team and program management as needed.
• Resolve service issues by diagnosing causes and expediting corrective actions.
• Build trust through open and interactive communication.
• Attend regular status meetings to share project information.
• Resolve and/or escalate issues in a timely fashion.
• Communicate difficult information tactfully.

Skills

Self-motivation

Teamwork

Strong communication

Analytical thinking

Technical writing

Customer interfacing

Adaptability

Safety consciousness

Education

Associate degree in an applicable field

Tools

Microsoft Office

PowerPoint

Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Representative (FSR)

Full Time El Paso, TX, US

11 days ago Requisition ID: 1927

ATSC Field Service Representative (FSR)

SUMMARY

Advanced Technology Systems Company in Gilbert, AZ is looking for an individual with experience with Intelligence Surveillance Reconnaissance (ISR) systems that can support ATSC programs in El Paso TX region. This person will work closely with Engineering, Production, Supply Chain and Program Management while reporting to the Training Manager.

ESSENTIAL RESPONSIBILITIES:

• Help develop Information necessary to publish Safety Manuals and Technical/ User Manuals and receive training as a field service representative
• Receive training in technical areas such as electrical systems, communications, radio, cameras, IT networking, vehicles, mechanics, etc
• Work directly with Production Team
• Work directly with program management helping where needed
• Resolve service issues by determining the cause of the issue; selecting and explaining the best solution; expediting corrective actions
• Builds sustainable relationships of trust through open and interactive communication.
• Attend regular status meetings as directed to effectively communicate relevant project information
• Resolve and/ or escape issues in a timely fashion
• Communicate difficult/ sensitive information tactfully

REQUIRED QUALIFICATIONS

• Associates degree in an applicable field of study
• 2 yrs Military experience with an ISR program as either an Operator, FSR, or Instructor (Instructor or Trainer certifications preferred) may be used in leu of degree
• Experience within a DOW program
• Proficiency within Microsoft Office Suite, specifically PowerPoint and Word
• Self-motivated individual who can work independently or as a team
• Confidentiality and safeguarding company Intellectual Property (IP) are a must
• Able to interface with VIP’s, personnel, international executives, and others
• Able to multi-task and adapt in a fast-paced environment
• Detail oriented with strong follow through and organizational skills
• Good writing, technical, analytical, and problem-solving skills
• Must be able to obtain and maintain a Government Security Clearance, Secret Clearance preferred
• Valid U.S. Passport
• Must be willing to travel to work sites in the field
• Work is typically performed in an outdoor setting
• While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see
• Must have the ability to lift 15-25 pounds
• Must be able to read, write and speak English
• Travel overseas may be required

ATSC is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We invite resumes from all interested parties including women, minorities, veterans and persons with disabilities.

Advance Technology Systems Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.