Field Service Technician - Internet Install & Support (Day Shift)

Vistabeam; Scottsbluff (NE); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

PTO

Employee discount

Bonus program

Job summary

Vistabeam in Scottsbluff, NE is seeking a Service Technician to install, troubleshoot, repair and realign electronic transmission gear in all weather conditions. The role focuses on ensuring reliable high‑speed internet service for customers.

Candidates should have hands‑on aptitude, a safety mindset, and a drive to learn IP networking, with a valid driver’s license and the ability to work from a bucket truck when needed.

Qualifications

• Experience with installing and maintaining internet equipment
• Ability to work safely in all weather conditions
• Strong IP networking curiosity and willingness to learn
• Valid driver’s license with clean driving record

Responsibilities

• Equipment Installation: Install and maintain Internet equipment incl. wireless radios, routers, fiber ONTs, switches and cabling per NEC low-voltage standards.
• Technical Troubleshooting: Diagnose and program Vistabeam and customer equipment.
• Advanced Support: Serve as Tier 2 support for field network techs.
• Special Projects: Collaborate on infrastructure projects with ops and network teams.
• Compliance: Follow CPNI rules to protect customer privacy.
• General Operations: Perform other duties as assigned by supervision.

Skills

IP networking

Safety mindset

Technical aptitude

Physical ability

Tools

Bucket truck operation

Job description

Service Technician

Location: Scottsbluff, NE
Job Type: Full-Time
Schedule: Day shift, Monday to Friday

Company Overview

At Vistabeam, we are hands-on problem-solvers with a passion for technology and a commitment to customer satisfaction. We are looking for a dedicated Service Technician to join our team on the front lines, ensuring our customers have reliable, high-speed internet regardless of conditions.

We provide comprehensive safety training and protective gear because while we are persistent for our customers, we are always safe.

Position Summary

This role is responsible for the installation, troubleshooting, repair, programming, and realigning of various types of electronic transmission equipment in all weather and work conditions.

Career-oriented individuals who take pride in internet reliability are encouraged to apply.

Responsibilities

• Equipment Installation: Installing and maintaining Internet equipment, including wireless radios, routers, fiber ONTs, network switches, and cabling while adhering to NEC low-voltage standards.
• Technical Troubleshooting: Diagnosing and programming both Vistabeam-owned and customer-owned electronic transmission equipment.
• Advanced Support: Serving as Tier 2 support for field network technicians.
• Special Projects: Collaborating with managers and the network team on special infrastructure projects as needed.
• Compliance: Consistently complying with CPNI (Customer Proprietary Network Information) rules to protect customer privacy.
• General Operations: Performing other business duties as assigned by supervisors, management, or engineering personnel.

Qualifications

• Physical Ability: Comfortable climbing A-frame and extension ladders (up to two stories) and working at heights with rooftop access.
• Equipment Operation: Ability to safely operate a bucket truck when required.
• Safety Mindset: Prepared to work safely in all weather conditions and strictly comply with OSHA and company safety protocols.
• Technical Aptitude: A strong desire to learn IP networking and uphold high quality standards.
• Licensing: Possession of a valid driver’s license with a clean driving record.

Benefits

• 401(k) matching.
• Health, dental, and vision insurance.
• Paid Time Off (PTO).
• Employee discount.
• Bonus opportunities, including the Service Technician Review Incentive Program.

Compensation & Benefits

Pay Range: $20.00 – $25.00 per hour
Expected Hours: 40 per week

• 401(k)
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Work Location: In Person

[elementor-template id="5684"]