Field Service Technician - Installations & Quality (SC)

Majestic Marble & Glass Co.; Charleston (SC); Vor Ort; USD 25.000 - 41.000; Vollzeit

Benefits dieser Stelle

Competitive pay based on experience

Full-time position

Opportunities for career growth

Supportive, team-oriented work enviro

Direct impact on customer satisfaction

Zusammenfassung

Majestic Surfaces is seeking a Service Technician to support installation quality and customer satisfaction in the Charleston, SC area. In this full-time role, you will inspect, repair, and ensure subcontractor adherence to quality and safety standards while building strong relationships with builders and internal teams.

You will travel to job sites in company vehicles, perform field inspections, and address customer concerns with a focus on delivering exceptional service.

Qualifikationen

• Must be able to communicate clearly with customers, builders and team members.
• 1–3 years of related industry experience preferred.
• Valid driver’s license with an acceptable driving record as per company policy.
• Strong attention to detail and commitment to quality.
• Excellent communication and problem-solving skills.

Aufgaben

• Build and maintain professional relationships with builders, subcontractors, and internal teams.
• Travel to job sites using a company vehicle to perform inspections and assigned duties.
• Conduct quality control inspections of completed installations.
• Perform field repairs, including scratches, chips, cleaning, and caulking, as needed.
• Identify, communicate, and resolve customer concerns, escalating issues when appropriate.
• Complete required reports and communicate updates to management.
• Conduct field safety audits of subcontractors to ensure compliance with company standards.
• Conduct builder satisfaction surveys and identify opportunities for improvement.
• Attend jobsite planning and safety meetings as needed.
• Follow all company safety policies and procedures.

Kenntnisse

Attention to detail

Communication

Problem solving

English proficiency

Jobbeschreibung

Majestic Surfaces is seeking a Service Technician to support installation quality and customer satisfaction in the Charleston, SC area. In this full-time role, you will inspect, repair, and ensure subcontractor adherence to quality and safety standards while building strong relationships with builders and internal teams.

You will travel to job sites in company vehicles, perform field inspections, and address customer concerns with a focus on delivering exceptional service.