Field Installations Manager - Quality & Projects

Artisan Design Group, LLC; North Charleston (SC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Holidays and Time Off

401(k) Plan

Job summary

Artisan Design Group, a Lowe’s company, seeks a Field Technician Manager to oversee installation quality, project execution, and customer satisfaction on assigned projects in the Charleston area. You will work with customers, subcontractors, project teams, and leadership to ensure installations are completed safely, accurately, and on schedule.

The role requires strong construction knowledge, attention to detail, and excellent communication to resolve warranty issues and maintain client

Qualifications

• Must be legally authorized to work in the United States.
• Valid driver’s license with acceptable motor vehicle record.
• Minimum of 5 years of experience in construction quality assurance, field operations, installation management, or related construction environment.
• Ability to read and interpret blueprints, specifications, and project documentation.
• Strong communication and customer service skills.

Responsibilities

• Coordinate assigned projects from installation through completion to ensure quality standards, timelines, and customer expectations are met.
• Partner with Sales, Project Management, and Operations teams to support successful project execution.
• Build and maintain strong relationships with customers, builders, project managers, and job site personnel.
• Conduct job site visits to inspect installation quality, identify deficiencies, and coordinate corrective actions as needed.
• Coordinate installer schedules, assign work priorities, and monitor project progress to ensure safe, efficient work per specifications.
• Coordinate warranty, repair, and service work while communicating updates to customers and internal stakeholders.
• Assist in evaluating and onboarding new subcontractors to support operational needs and maintain service quality standards.
• Maintain accurate project documentation, including schedules, installation notes, warranties, service orders, and inspection records.
• Review labor costs and subcontractor performance to support operational efficiency and project profitability.
• Provide recommendations regarding subcontractor quality, performance, and ongoing project assignments.
• Support installer and staff training initiatives while reinforcing product knowledge, installation standards, and safety requirements.
• Attend project meetings and communicate project status, risks, and resolutions to stakeholders.
• Follow and enforce all company safety policies and procedures.

Skills

US work authorization

Driver's license

Construction experience

Blueprint reading

Communication skills

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Artisan Design Group, a Lowe’s company, seeks a Field Technician Manager to oversee installation quality, project execution, and customer satisfaction on assigned projects in the Charleston area. You will work with customers, subcontractors, project teams, and leadership to ensure installations are completed safely, accurately, and on schedule.

The role requires strong construction knowledge, attention to detail, and excellent communication to resolve warranty issues and maintain client