Service Technician

Majestic Marble & Glass Co.; Charleston (SC); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive pay based on experience

Full-time position

Opportunities for career growth

Supportive, team-oriented work enviro

Direct impact on customer satisfaction

Job summary

Majestic Surfaces is seeking a Service Technician to support installation quality and customer satisfaction in the Charleston, SC area. In this full-time role, you will inspect, repair, and ensure subcontractor adherence to quality and safety standards while building strong relationships with builders and internal teams.

You will travel to job sites in company vehicles, perform field inspections, and address customer concerns with a focus on delivering exceptional service.

Qualifications

• Must be able to communicate clearly with customers, builders and team members.
• 1–3 years of related industry experience preferred.
• Valid driver’s license with an acceptable driving record as per company policy.
• Strong attention to detail and commitment to quality.
• Excellent communication and problem-solving skills.

Responsibilities

• Build and maintain professional relationships with builders, subcontractors, and internal teams.
• Travel to job sites using a company vehicle to perform inspections and assigned duties.
• Conduct quality control inspections of completed installations.
• Perform field repairs, including scratches, chips, cleaning, and caulking, as needed.
• Identify, communicate, and resolve customer concerns, escalating issues when appropriate.
• Complete required reports and communicate updates to management.
• Conduct field safety audits of subcontractors to ensure compliance with company standards.
• Conduct builder satisfaction surveys and identify opportunities for improvement.
• Attend jobsite planning and safety meetings as needed.
• Follow all company safety policies and procedures.

Skills

Attention to detail

Communication

Problem solving

English proficiency

Job description

Join Our Team as a Service Technician – Charleston, SC!

Majestic Surfaces partners with residential home builders to provide quality countertop and surface solutions. We focus on delivering certainty through quality, efficiency, and exceptional service.

We're looking for a Service Technicianto join our team serving the Charleston, SC area. In this role, you'll work closely with builders, subcontractors, and internal teams to ensure quality installations, resolve issues, and deliver an exceptional customer experience.

If you're detail-oriented, enjoy being out in the field, and take pride in building strong partnerships, we'd love to hear from you!

What We Offer

Competitive pay based on experience

Full-time position

Opportunities for career growth

Supportive, team-oriented work environment

The opportunity to make a direct impact on customer satisfaction and quality

More About the Job

The Service Technician is a full-time, hourly position responsible for overseeing installation quality and building strong relationships with builders and internal teams. This role involves conducting quality inspections, performing field repairs, addressing customer concerns, and ensuring subcontractors follow company quality and safety standards throughout the Charleston, SC service area.

Build and maintain professional relationships with builders, subcontractors, and internal teams

Travel to job sites using a company vehicle to perform inspections and assigned duties

Conduct quality control inspections of completed installations

Perform field repairs, including scratches, chips, cleaning, and caulking, as needed

• Identify, communicate, and resolve customer concerns, escalating issues when appropriate

Complete required reports and communicate updates to management

Conduct field safety audits of subcontractors to ensure compliance with company standards

Conduct builder satisfaction surveys and identify opportunities for improvement

Attend jobsite planning and safety meetings as needed

Follow all company safety policies and procedures

What We're Looking For

Must be at least 23 years of age

1–3 years of related industry experience preferred

Valid driver's license with an acceptable driving record that meets company insurance requirements

Strong attention to detail and commitment to quality

Excellent communication and problem-solving skills

• Must be able to speak and communicate effectively in English to interact with customers, builders, and team members.

Ability to build positive relationships with customers, subcontractors, and team members

Ability to work independently while collaborating effectively with others

Strong organizational skills and ability to manage multiple priorities

Positive attitude, dependable work ethic, and commitment to customer satisfaction

Willingness to follow all company policies and safety requirements

Join a Company That Values You

At Majestic Surfaces, we believe in delivering certainty through quality, professionalism, and strong partnerships. Our team members take ownership of their work, support one another, and continuously look for ways to improve. If you're ready to make a difference in the field and help us deliver exceptional results.

Qualified candidates must be authorized to work in the United States and successfully pass a pre-employment background check and drug screening. We are an Equal Opportunity Employer.