Field Service Technician: Install, Troubleshoot & Support

Kadant Solutions Division; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid holidays

Life insurance

Disability insurance

Job summary

Kadant Solutions Division seeks a Field Service Technician to perform maintenance, installation, start-up and troubleshooting for all products. You will build strong customer relationships, manage customer data, and support service growth across accounts with substantial travel.

The role emphasizes mechanical and electrical expertise, safety in heavy industrial environments, and collaboration with sales and engineering to implement field modifications and product improvements.

Qualifications

• In-depth mechanical and electrical knowledge of all products.
• Strong decision making and practical judgment.
• Ability to adapt to changing priorities and travel demands.
• Customer-focused approach with teamwork mindset.

Responsibilities

• Plan, schedule and execute service, installation, start-up and troubleshooting visits.
• Assist DSMs with promotion/sales of products, service contracts and parts.
• Grow consumable sales at target accounts.
• Provide reports and billing documentation in a timely manner.
• Travel extensively and spend weekends/holidays at customer sites when needed.
• Ensure safe work practices around high-speed paper machinery.
• Support product improvements and adhere to company policies.

Skills

Mechanical knowledge

Electrical knowledge

Field troubleshooting

Judgment & decision making

Initiative

Adaptability

Team player

Customer focus

Education

High school with 2–4 years technical training and 2 years field troubleshooting experience

Job description

Kadant Solutions Division seeks a Field Service Technician to perform maintenance, installation, start-up and troubleshooting for all products. You will build strong customer relationships, manage customer data, and support service growth across accounts with substantial travel.

The role emphasizes mechanical and electrical expertise, safety in heavy industrial environments, and collaboration with sales and engineering to implement field modifications and product improvements.