Field Service Technician – Industrial Automation

Pattyn Group; Sussex (WI); Hybrid; USD 41,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Educational assistance

Discount program

Job summary

Pattyn North America, headquartered in Sussex, WI, is seeking a Field Service Technician to install, service, maintain, and upgrade Pattyn packaging equipment across North America. You will work with Support Technicians to ensure world-class service focusing on Case Erecting, Bag Inserting, and Palletizing equipment.

This role requires strong electrical and mechanical troubleshooting, the ability to modify simple PLC programs, and excellent customer-facing communication.

Qualifications

• Associate or bachelor’s degree in electrical, mechanical, automation systems, or related discipline is desired.
• 2–4 years of experience in industrial automation preferred; training at Pattyn factory in Belgium/France is required.
• Excellent working knowledge of Word, Excel, PowerPoint and MS Office suite.
• ABB and Fanuc robotics programming experience strongly preferred; PLC/IPC knowledge for diagnostics.

Responsibilities

• Install, commission, and start-up equipment at customers’ locations.
• Service and repair Pattyn equipment at customers’ facilities.
• Promote parts sales and equipment upgrades.
• Train customers in operations, maintenance, and troubleshooting.
• Electrical/mechanical diagnosis and implementation of product improvements.
• Maintain and submit visit and expense reports.

Skills

Industrial automation

Robotics programming

PLC/IPC diagnostics

Electrical schematics

Communication skills

Customer service

Beckhoff TwinCAT 2/3

Travel readiness

Education

Associate or Bachelor’s in Electrical/Mechanical/Automation

Tools

Microsoft Office

ABB robotics

Fanuc robotics

Job description

Pattyn North America, headquartered in Sussex, WI, is seeking a Field Service Technician to install, service, maintain, and upgrade Pattyn packaging equipment across North America. You will work with Support Technicians to ensure world-class service focusing on Case Erecting, Bag Inserting, and Palletizing equipment.

This role requires strong electrical and mechanical troubleshooting, the ability to modify simple PLC programs, and excellent customer-facing communication.