Field Service Tech Level 3

Duravant; Sussex (WI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive hourly wages

Health benefits

401(k) matching

Paid leave

Educational assistance

Employee assistance program

Job summary

Duravant is seeking a field service technician based in Sussex, WI, responsible for installing and servicing packing equipment across North America. This role involves troubleshooting and preventive maintenance while ensuring customer satisfaction.

The technician will work primarily on-site at customer facilities, with travel required. A background in automation and strong communication skills are essential for success. Competitive hourly wages and comprehensive benefits are offered.

Qualifications

• 2–4 years of industrial automation experience required.
• Associate or bachelor’s degree in relevant discipline.
• Strong knowledge of automation equipment and ability to diagnose problems.

Responsibilities

• Install, service, and maintain Pattyn packaging equipment.
• Troubleshoot complex electrical and mechanical problems.
• Train customers on equipment operations and maintenance.

Skills

Industrial automation experience

Electrical schematics interpretation

Customer service skills

Microsoft Office proficiency

Programming experience with ABB and Fanuc

PLC/IPC diagnostics

Education

Associate or bachelor’s degree in electrical, mechanical, or automation systems

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Beckhoff TwinCAT 2/3

Job description

Overview

Pattyn North America, headquartered in Sussex, WI, delivers turnkey automated packaging solutions for the food & beverage, bakery, protein, bulk solids, and consumer packaged goods markets. The Lifecycle Services Department seeks a field service technician to install, service, maintain, and upgrade Pattyn packaging equipment across North America.

Position Summary

As a field service technician, you report to the Bakery Service Department Manager and are responsible for ensuring world‑class service to customers on Case Erecting, Bag Inserting, Bulk Filling, Case Closing, and Palletizing equipment. You will troubleshoot complex electrical and mechanical problems, implement minor program modifications, and perform preventive maintenance, while representing the Pattyn name with integrity.

Travel and Schedule

The role is 90% on‑site at customers’ facilities with a travel pattern of Monday morning departure, Monday afternoon on‑site, Tuesday‑Friday on site, and Friday afternoon return. Occasional weekend stays (15%–25%) are required. The position is hourly with eligibility for overtime and 10‑hour days, five days per week.

Responsibilities

• Equipment installation, commissioning, and start‑up at customers’ locations.
• Service and repair of equipment at customers’ locations.
• Promote parts sales and equipment upgrades.
• Training customers in operations, maintenance, and troubleshooting.
• Electrical and mechanical diagnosis of complex issues.
• Implementation, installation, and evaluation of product improvements.
• Maintain and submit visit reports and expense reports.
• Book travel arrangements according to customer job requirements.
• Create accurate and timely service reports and expense reports.

Qualifications

• Minimum 2–4 years industrial automation experience; additional training at Pattyn factory in Belgium and/or France required.
• Associate or bachelor’s degree in electrical, mechanical, automation systems, or related discipline.
• Excellent working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• ABB and Fanuc robotics programming experience strongly preferred.
• Strong PLC/IPC skill set for diagnosing software issues and making basic program modifications (Beckhoff TwinCAT 2/3).
• Ability to read and interpret electrical schematics.
• Strong knowledge of automation equipment.
• Excellent oral and written communication skills.
• Customer service skills with effective communication.
• Ability to prioritize, multitask, and work independently or in a team.
• Ability to travel across North America as required.

Competencies

• Technical aptitude
• Problem solving skills
• Organized with good time‑management skills
• Resourceful
• Results focused
• Judgment and decision quality
• Recognition of when to seek help
• Positive attitude
• Customer focused
• Relationship building with customers
• Continuous improvement mindset
• Professional appearance and demeanor

Physical Demands

Ability to stand, walk, bend, twist, and reach with arms and hands. Good visual acuity to read computer screens and fine print on various reports.

Work Environment

Approximately 90% at customers’ food production facilities (some with tree nuts and shellfish allergens) and 10% in office and warehouse settings.

Benefits

• Competitive hourly wages with growth opportunity.
• Company‑paid premium health benefits with buy‑up options.
• Company‑paid Long‑term Disability Plan and Basic Life and AD&D.
• 401(k) employer matching plan.
• Three weeks of paid leave and 10 paid holidays.
• Educational Assistance Program (up to $5,250 per calendar year).
• Company discount program for you and family.
• Employee Assistance Program (EAP) for childcare, financial planning, pet care and more.

Equal Employment Opportunity

Pattyn North America is an equal employment opportunity (EEO) employer evaluating qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy and related conditions), age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Individuals who need a reasonable accommodation because of a disability should request accommodation from the Human Resources Department. In addition to federal law, Pattyn North America complies with applicable state and local nondiscrimination laws. Candidates must satisfactorily pass a background check, post‑offer drug screen, and physical prior to employment. Pattyn North America participates in E‑Verify. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf.