Field Service Technician II — Windows & Doors Expert

andersen; Lockport (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) Plan with company match

Profit sharing

Medical, dental & vision coverage

Paid time off & holidays

Maternity & parental leave

Job summary

Andersen Corporation in the South Chicago area is seeking a Field Service Technician II to perform repairs and maintenance on Renewal by Andersen products. The role focuses on delivering superior customer service and ensuring installations meet company standards.

You will analyze customer situations, determine corrective actions, mentor other technicians, and maintain an organized service area while coordinating with Service RSRs. A high school diploma and a clean driving record are required.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license with clean driving record.
• Experience servicing and repairing windows and doors.
• Strong analytical and problem-solving abilities.
• Excellent communication and teamwork skills.
• Experience training others is a plus.

Responsibilities

• Service and repair previously installed Renewal by Andersen products.
• Analyze customer situations and determine corrective actions.
• Inform team members of actions taken to resolve issues.
• Coach, train and mentor Service Techs.
• Maintain organized service area and stock levels; request replenishment as needed.
• Provide Signature Service to homeowners and peers.
• Demonstrate advanced knowledge of RbA window/door installation and fix installation errors.
• Other duties as assigned by supervisor.

Skills

Driver's license

Window installation

Analytical problem solving

Interpersonal communication

Train others

Time management

Education

High school diploma

Job description

Andersen Corporation in the South Chicago area is seeking a Field Service Technician II to perform repairs and maintenance on Renewal by Andersen products. The role focuses on delivering superior customer service and ensuring installations meet company standards.

You will analyze customer situations, determine corrective actions, mentor other technicians, and maintain an organized service area while coordinating with Service RSRs. A high school diploma and a clean driving record are required.