Field Service Technician II — Sharp Equipment Repair

Sharp Electronics Corporation (US); Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare plans

401k retirement plan

Life and disability insurance

Training and mentorship

Wellness program

Job summary

Sharp Electronics Corporation is seeking a Field Service Representative to manage a territory in Winston-Salem, NC, performing installation, maintenance, and repair of Sharp equipment with minimal supervision.

You will resolve a high percentage of service calls, interpret schematics, and maintain accurate inventories and administrative tasks while providing excellent customer service. A high school diploma and CompTIA A+ are required, with electronics training preferred.

Qualifications

• 1-3 years of experience copier repair or repair and maintenance of electronic equipment.
• High School Diploma or equivalent mandatory.
• Technical vocational schooling preferred (electronics or electro-mechanical).

Responsibilities

• Independently services and maintains a full territory in the installation, maintenance, and repair of Sharp equipment with minimal supervision.
• Resolves at least 82% of service calls upon completion of training and territory assignment.
• Understands and properly performs all mechanical and electrical adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
• Resolves all normal customer relations situations and communicates any unusual customer situations to a higher level.
• Maintains parts inventory and achieves exemplary levels of inventory control and usage.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve Branch service goals.
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and reports all actions taken towards resolution.
• Performs other duties as prescribed by the Branch Field Service Manager.

Skills

Copier repair

Electronic equipment maintenance

Education

High School Diploma or equivalent

Technical vocational electronics/electro-mechanical

Job description

Sharp Electronics Corporation is seeking a Field Service Representative to manage a territory in Winston-Salem, NC, performing installation, maintenance, and repair of Sharp equipment with minimal supervision.

You will resolve a high percentage of service calls, interpret schematics, and maintain accurate inventories and administrative tasks while providing excellent customer service. A high school diploma and CompTIA A+ are required, with electronics training preferred.