Field Service Technician II - North Florida

Boston Scientific; Gainesville (FL); On-site; USD 59,000 - 101,000; Full time

Job summary

Boston Scientific is seeking a Field Service Technician II to provide expert customer support and manage on-site installations of advanced medical equipment. The role requires strong technical skills, a commitment to customer satisfaction, and the ability to travel within the designated territory. Join a diverse team dedicated to advancing health technology and improving patient outcomes.

Qualifications

• 3 years relevant experience with an Associate's Degree or equivalent.
• Strong knowledge of electronic systems.
• Ability to travel approximately 75% within the region.

Responsibilities

• Provide on-site installation, maintenance, and repair services.
• Educate customers on system operation and troubleshooting.
• Document all service activities accurately.

Skills

Troubleshooting

Customer Satisfaction

Communication

Organizational Skills

Education

Associate's Degree in Electronics or Biomedical Engineering

Bachelor's Degree in Electronics or Biomedical Engineering

Tools

Microsoft Office Suite

Job description

Additional Location(s): US-FL-Gainesville/Ocala; US-FL-Jacksonville

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we offer opportunities to work with diverse, high-performing teams on important health industry challenges. With access to the latest tools, training, and support, we help you advance your skills and career, whatever your ambitions.

About the Role:

The Field Service Technician II provides expert customer support, performs on-site installation, and handles service and repair of advanced laser and light-based medical equipment. This role requires technical proficiency, troubleshooting skills, and a commitment to customer satisfaction.

Based in Miami, FL, the candidate will manage their own designated territory with potential travel to surrounding areas. The role involves working independently, with collaboration from senior team members as needed.

Learn more about the role from our video featuring Bob: https://videomy.co/sh2Iydw

Your Responsibilities:

• Provide on-site installation, maintenance, and repair services for Boston Scientific's laser and light-based medical equipment.
• Educate customers on system operation, maintenance, and troubleshooting.
• Act as the primary technical liaison with customers.
• Resolve technical issues using defined methods and troubleshooting techniques.
• Perform routine and emergency maintenance, modifications, recalibrations, and repairs.
• Document all service activities accurately and promptly.
• Ensure high customer satisfaction with equipment and services.
• Adhere to company procedures and regulatory standards to maintain quality and compliance.

Required Qualifications:

• 3 years of relevant experience with an Associate's Degree in Electronics, Biomedical Engineering, or related field, or equivalent education and experience.
• Strong knowledge of electronic systems, including analog and digital circuitry.
• Proficient in troubleshooting and repairing complex medical equipment.
• Ability to travel approximately 75% within the region.
• Excellent communication skills for effective interaction with customers and teams.
• Strong organizational skills for managing multiple service calls and administrative tasks.
• Must have a service vehicle meeting insurance requirements.
• Valid driver's license with a clean record and ability to lift up to 75 lbs.

Preferred Qualifications:

• Bachelor's degree in Electronics, Biomedical Engineering, or related field, with at least 5 years of experience in electronic system troubleshooting.
• Experience in technical field service, especially in healthcare.
• Experience with lasers and optics is a plus.
• Coursework or certification in Laser Technology or Optics is highly desirable.
• Experience working in hospitals or surgical centers.
• Proficiency with Microsoft Office Suite.
• Ability to work independently with minimal supervision.

Additional Details:

Requisition ID: 607015

Salary Range: $59,176 - $100,568

Boston Scientific offers competitive compensation and benefits, which vary based on location, experience, and other factors. We are committed to diversity, inclusion, and equal opportunity employment.

Note: Some roles require proof of COVID-19 vaccination and drug testing for safety-sensitive positions.

Join us in advancing science for life and making a difference worldwide!