Field Service Technician II - North Florida

Boston Scientific; Ocala (FL); On-site; USD 59,000 - 101,000; Full time

Job summary

Boston Scientific is seeking a Field Service Technician II to provide expert support for laser and light-based medical equipment. This role involves independent work within a designated territory, focusing on customer satisfaction and technical proficiency. Candidates should have relevant experience and strong communication skills.

Qualifications

• 3+ years of relevant experience.
• Strong knowledge of electronic systems.
• Valid driver's license with a clean record.

Responsibilities

• Provide on-site installation and maintenance of medical equipment.
• Educate customers on system operation and troubleshooting.
• Document all service activities accurately.

Skills

Troubleshooting

Customer Satisfaction

Communication

Education

Associate's Degree in Electronics

Biomedical Engineering

Tools

Microsoft Office Suite

Job description

Additional Location(s):

US-FL-Gainesville/Ocala; US-FL-Jacksonville

Our Values

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

About Boston Scientific

At Boston Scientific, we offer opportunities to work with diverse, high-performing teams on important health industry challenges. We provide access to the latest tools, training, and support to help you advance your skills and career, whatever your ambitions.

About the Role

The Field Service Technician II will provide expert customer support, perform on-site installation, and handle service and repair of advanced laser and light-based medical equipment. The role requires technical proficiency, troubleshooting skills, and a focus on customer satisfaction.

The position is based in Miami, FL, managing a designated territory with potential travel to surrounding areas. The technician will work independently, collaborating with senior team members as needed.

Additional Information

Interested in hearing more? Watch our video featuring Bob to learn about the role: https://videomy.co/sh2Iydw

Your Responsibilities

• Provide on-site installation, maintenance, and repair services for Boston Scientific's laser and light-based medical equipment.
• Educate customers on system operation, maintenance, troubleshooting.
• Act as the primary technical liaison with customers.
• Resolve technical issues using defined methods and troubleshooting techniques.
• Perform routine and emergency maintenance, modifications, recalibrations, and repairs.
• Document all service activities accurately and promptly.
• Ensure high customer satisfaction with services provided.
• Adhere to company procedures and regulatory standards for quality and compliance.

Required Qualifications

• 3+ years of relevant experience with an Associate's Degree in Electronics, Biomedical Engineering, or related field, or equivalent education and experience.
• Strong knowledge of electronic systems, including analog and digital circuitry.
• Proficient in troubleshooting and repairing complex medical equipment.
• Ability to travel approximately 75% within the designated region.
• Excellent communication skills and ability to work with diverse teams.
• Must have a service vehicle meeting insurance requirements.
• Valid driver's license with a clean record and ability to lift up to 75 lbs.

Preferred Qualifications

• Bachelor's degree in Electronics, Biomedical Engineering, or related field, with 5+ years of troubleshooting experience.
• Experience in medical or biomedical technical service.
• Experience with lasers and optics is advantageous.
• Certifications or coursework in Laser Technology or Optics.
• Experience in hospital or surgery center environments.
• Proficiency with Microsoft Office Suite.
• Ability to work independently and manage multiple tasks.

Additional Details

Requisition ID: 607015

Salary Range: $59,176 - $100,568

Our compensation package varies based on location, experience, education, and certifications. We are committed to equal opportunity employment and fostering an inclusive workplace.

Important Notices

Some roles require proof of COVID-19 vaccination and drug testing for safety-sensitive positions, in compliance with applicable laws.

Our Commitment

Boston Scientific is dedicated to advancing science for life, transforming lives through innovative medical solutions, and fostering a diverse and inclusive environment. We welcome problem-solvers with the spirit to make a difference worldwide.