Field Service Technician II - North Florida

Boston Scientific Gruppe; Ocala, Gainesville (FL, FL); On-site; USD 59,000 - 101,000; Full time

Job summary

A leading company in the medical field is seeking a Field Service Technician II for North Florida. This role involves providing expert customer support and handling the installation and repair of advanced medical equipment. Candidates should have strong troubleshooting skills and a commitment to customer satisfaction. Join a diverse team dedicated to advancing health solutions.

Qualifications

• 3+ years of relevant experience.
• Strong knowledge of electronic systems.
• Ability to travel approximately 75% within the region.

Responsibilities

• Provide installation, maintenance, and repair services for medical equipment.
• Educate customers on system operation and troubleshooting.
• Document all service activities accurately.

Skills

Troubleshooting

Customer Satisfaction

Communication

Organizational Skills

Education

Associate’s Degree in Electronics

Bachelor’s degree in Electronics

Tools

Microsoft Office

Job description

Field Service Technician II - North Florida

Work mode: Field Based

Onsite Location(s): Gainesville/Ocala, FL, US, 32601

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we offer opportunities to work with diverse, high-performing teams tackling important health industry challenges. With access to the latest tools, training, and information, we support your career growth and ambitions.

About the Role:

The Field Service Technician II will provide expert customer support, perform on-site installation, and handle service and repair of advanced laser and light-based medical equipment. The role requires technical proficiency, troubleshooting skills, and a focus on customer satisfaction.

The position is based in Miami, FL, managing a designated territory with possible travel to surrounding areas. The technician will work independently, collaborating with senior team members when needed.

Learn more about the role through our video featuring Bob: https://videomy.co/sh2Iydw

Your Responsibilities:

• Provide installation, maintenance, and repair services for Boston Scientific’s laser and light-based medical equipment.
• Educate customers on system operation, maintenance, troubleshooting.
• Serve as the primary technical liaison with customers.
• Resolve technical issues using defined troubleshooting techniques.
• Perform routine and emergency maintenance, modifications, recalibrations, repairs.
• Document all service activities accurately and promptly.
• Ensure high customer satisfaction.
• Follow company SOPs and regulatory requirements to maintain quality and compliance.

Required Qualifications:

• 3+ years of relevant experience with an Associate’s Degree in Electronics, Biomedical Engineering, or related field, or equivalent experience.
• Strong knowledge of electronic systems, analog and digital circuitry.
• Proficient in troubleshooting and repairing complex medical equipment.
• Ability to travel approximately 75% within the region.
• Excellent communication and organizational skills.
• Must have a service vehicle meeting insurance requirements.
• Clean driving record and ability to lift up to 75 lbs.

Preferred Qualifications:

• Bachelor’s degree in Electronics, Biomedical Engineering, or related field, with 5+ years of troubleshooting experience.
• Experience in medical or biomedical technical service.
• Experience with lasers and optics is a plus.
• Certification in Laser Technology or Optics is desirable.
• Experience in hospitals or surgery centers.
• Proficiency with Microsoft Office.
• Ability to work independently with minimal supervision.

Requisition ID: 607015

Salary Range: $59,176 - $100,568

The listed compensation varies based on location, experience, education, and certifications. Boston Scientific is committed to diversity and inclusion, providing equal employment opportunities. Additional policies regarding COVID-19 vaccination and substance testing are in place for safety-sensitive roles.

Join us in advancing science for life, transforming lives through innovative medical solutions, and making a meaningful difference worldwide. We value diversity and are committed to creating an inclusive environment for all employees.