Field Service Technician II - Field Ops & Customer Service

Inframark LLC in; Austin (TX); On-site; USD 48,000 - 65,000; Full time

Job summary

Inframark is seeking a Field Service Technician II to perform safe, high‑quality field work, execute work orders, maintain assets, and deliver responsive customer service across our service areas.

Ideal candidates have 2–4 years in field services, a strong safety mindset, and CMMS proficiency; HS diploma required. This role includes on-site field work with occasional after hours responsibilities.

Qualifications

• 2-4 years relevant field experience in Field Services operations within water/wastewater/public works.
• Strong safety mindset (confined space, trenching/MOT, PPE); clean driving record.
• CMMS/mobile work order proficiency and accurate documentation.

Responsibilities

• Complete service orders (turn-on/off, rereads, meter tests) within SLAs; document results.
• Investigate high/low usage, no-reads, and tamper alarms; escalate anomalies.
• Perform utility locates/mark-outs and customer appointments professionally.
• Use mobile apps/handhelds for work orders and inventory; maintain vehicle and tools.
• Support emergency response and after-hours rotations as assigned.
• Work independently on routine tasks; request guidance on complex issues.
• Provide courteous customer and stakeholder communications at job sites.

Skills

Collaboration

Leadership

Excellence

Accountability

Respect

Education

High school diploma or equivalent

Job description

Inframark is seeking a Field Service Technician II to perform safe, high‑quality field work, execute work orders, maintain assets, and deliver responsive customer service across our service areas.

Ideal candidates have 2–4 years in field services, a strong safety mindset, and CMMS proficiency; HS diploma required. This role includes on-site field work with occasional after hours responsibilities.