Field Service Technician II – Bus & Heavy-Duty Repair

A-Z Bus Sales, Inc; Lubbock (TX); On-site; USD 34,000 - 41,000; Full time

Job summary

A-Z Bus Sales, Inc. is seeking a dedicated Service Technician to perform vehicle repair and maintenance per dealer and factory standards, with a focus on customer service excellence.

Responsibilities include processing work orders, procuring parts, inspecting vehicles, logging hours in NetSuite, and traveling to customer sites when needed. The role requires a High school diploma and specific certifications, with a strong emphasis on safety and quality.

Qualifications

• High school diploma or equivalent is required.
• Completion of A-Z Bus PDI Technician Certification is required.
• Wheelchair inspection/maintenance training is preferred.
• Certifications in EPA 609 and A/C training are required or preferred.
• Experience or training with brands MCC/Carrier, Valeo, Trans-Air or ACT is a plus.

Responsibilities

• Perform vehicle repair and maintenance per dealer and factory standards.
• Receive work orders and complete assigned tasks efficiently.
• Inventory and maintain service tools in safe condition.
• Coordinate with parts department to obtain needed parts.
• Inspect vehicles and report issues or safety concerns.
• Accurately log time spent on each job in NetSuite.
• Document repairs clearly using the three ‘Cause, Effect, Till’ method.
• Travel to customer locations for road service if qualified.
• Inform Service Management of delays or problems promptly.
• Maintain clean, organized work areas and proper safety practices.
• Fulfill additional duties within a Service Technician role as assigned.

Skills

Technical Capacity

Problem Solving/Analysis

Leadership

Discretion

Education

High school diploma

PDI Technician Certification Program (A-Z Bus)

Wheelchair Training (Inspection & Maintenance)

Braun

Ricon

EPA 609 Certification

A/C Training

MCC/Carrier

Valeo

Trans-Air

ACT

Tools

NetSuite

Job description

A-Z Bus Sales, Inc. is seeking a dedicated Service Technician to perform vehicle repair and maintenance per dealer and factory standards, with a focus on customer service excellence.

Responsibilities include processing work orders, procuring parts, inspecting vehicles, logging hours in NetSuite, and traveling to customer sites when needed. The role requires a High school diploma and specific certifications, with a strong emphasis on safety and quality.