Service Technician Level 2

A-Z Bus Sales, Inc; Lubbock (TX); On-site; USD 34,000 - 41,000; Full time

Job summary

A-Z Bus Sales, Inc. is seeking a dedicated Service Technician to perform vehicle repair and maintenance per dealer and factory standards, with a focus on customer service excellence.

Responsibilities include processing work orders, procuring parts, inspecting vehicles, logging hours in NetSuite, and traveling to customer sites when needed. The role requires a High school diploma and specific certifications, with a strong emphasis on safety and quality.

Qualifications

• High school diploma or equivalent is required.
• Completion of A-Z Bus PDI Technician Certification is required.
• Wheelchair inspection/maintenance training is preferred.
• Certifications in EPA 609 and A/C training are required or preferred.
• Experience or training with brands MCC/Carrier, Valeo, Trans-Air or ACT is a plus.

Responsibilities

• Perform vehicle repair and maintenance per dealer and factory standards.
• Receive work orders and complete assigned tasks efficiently.
• Inventory and maintain service tools in safe condition.
• Coordinate with parts department to obtain needed parts.
• Inspect vehicles and report issues or safety concerns.
• Accurately log time spent on each job in NetSuite.
• Document repairs clearly using the three ‘Cause, Effect, Till’ method.
• Travel to customer locations for road service if qualified.
• Inform Service Management of delays or problems promptly.
• Maintain clean, organized work areas and proper safety practices.
• Fulfill additional duties within a Service Technician role as assigned.

Skills

Technical Capacity

Problem Solving/Analysis

Leadership

Discretion

Education

High school diploma

PDI Technician Certification Program (A-Z Bus)

Wheelchair Training (Inspection & Maintenance)

Braun

Ricon

EPA 609 Certification

A/C Training

MCC/Carrier

Valeo

Trans-Air

ACT

Tools

NetSuite

Job description

Job Summary

Technicians are responsible for performing vehicle repair and maintenance as assigned in accordance with dealer and factory standards with a focus on customer service excellence.

Job Type

Full-time

Essential Functions

Primary Responsibility, Scope of Work, KPI Management, complexity:

• Perform assigned work with excellence and high quality as efficiently as possible.
• Receive work orders and perform assigned tasks as required.
• Inventory and maintain issued and required company service tools in safe condition to perform jobs assigned.
• Communicate with parts department to obtain necessary parts to complete work.
• Inspect assigned vehicle thoroughly to determine condition of vehicle requires any if additional and/or safety items require attention; report any problems.
• Accurately track the time spent on each job using the NetSuite application and record times in various segments of the work order.
• Write clear and concise descriptions or “stories” of the repairs performed on various segments of work order using the three “3” C method.
• Concern
• Cause
• Correction
• Accurately track all parts and material needed to perform repairs using the NetSuite application.
• Road Service Calls – If qualified, travel to a customer’s location in a company service truck or with another authorized company driver to perform repairs at the customer’s location.
• Inform Service Management of any delays or problems with the assigned tasks.
• Maintain proper housekeeping of all work areas and tools.
• Verify security of all supplies and parts.
• Maintain all industry related and required Certifications.
• Conform with all regulations, policies, work procedures and instructions.
• Conform to all safety rules and use of appropriate safety equipment.
• All other reasonable duties assigned within a Service Technician role.

Management-related: This position has no supervisory responsibilities.

Key Performance Indicators

• Technician Performance Efficiency (minimum 70%).
• OEM Certification Maintenance.
• Comeback Percentage (Less than 2.0%).
• Adherence to Core Values.
• Successful completion of assigned company training.
• Compliance to company safety policies

Leadership

Level 2 Technician has no management responsibilities.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Leadership.
• Discretion.

Supervisory Responsibilities

This position may include limited supervisory responsibilities. (Training and Development).

Work Environment

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of ambient weather conditions. The noise level in the work environment can be loud.

Position Type/Expected Hours of Work

This is a full-time position.

Operations days and hours are Monday through Friday, 6 a.m. to 6 p.m.

Shifts may vary. Occasional overtime and weekend work may be required.

Travel

Some travel may be required for this position.

Additional Responsibilities

• Assist in New Bus Deliveries.
• Assist in Facility Maintenance.
• Perform Monthly Safety Inspection.

Requirements

JOB SPECIFICATIONS:

Education And Experience

• High school diploma.
• Successful completion of A-Z Bus PDI Technician Certification Program.
• Wheelchair Training (Inspection and Maintenance).
• Braun
• Ricon
• EPA 609 Certification.
• A/C Training. At least one (1) of the following.
• MCC/Carrier
• Valeo
• Trans-Air
• ACT

Preferred Education And Experience

• Vocational College or Trade/Technical School Diploma/Certificate.
• 3 + Years Professional Heavy Duty Automotive Mechanics Experience.
• 2 + Years Electrical System Diagnosis and Repair Experience.
• ASE School Bus Certification.
• S1-Body Systems & special Equipment
• S2-Diesel Engine
• S3-Drive Train
• S4-Brakes
• S5-Suspension & Steering
• S6-Electrical/Electronic Systems
• S7-Air Conditioning Systems & Controls

Note: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Salary Description

$25.00 - $30.00