Bus & Heavy-Duty Vehicle Service Technician - Level 2

A-Z Bus Sales, Inc.; Lubbock (TX); Hybrid; USD 48,000 - 64,000; Full time

Job summary

A-Z Bus Sales, Inc. in Lubbock, TX is seeking a skilled Service Technician to perform vehicle repair and preventive maintenance in line with dealer and factory standards, with a strong emphasis on customer service excellence.

You will use NetSuite to record labor, document repairs with clear notes, work with parts to obtain needed items, and travel to customer site for road service where qualified, while adhering to safety and quality policies.

Qualifications

• High school diploma required and must complete A-Z Bus PDI Technician Certification Program.
• Wheelchair Training (Inspection and Maintenance) required.
• EPA 609 Certification required.
• A/C Training required; certifications from MCC/Carrier/Valeo/Trans-Air/ACT are a plus.
• ASE School Bus Certification or similar is preferred.

Responsibilities

• Perform assigned vehicle repair and maintenance per dealer and factory standards.
• Receive work orders and perform tasks required.
• Inventory and maintain tools in safe condition.
• Communicate with parts department to obtain needed parts.
• Inspect vehicle and report problems; ensure safety items are addressed.
• Track time spent on each job using NetSuite and document repairs with clear notes.
• Write concise repair descriptions using the 3C method (Concern, Cause, Correction).
• Travel to customer locations for road service if qualified.
• Maintain housekeeping and safety in the work area.
• Comply with safety rules and company procedures.

Skills

Technical Capacity

Problem Solving/Analysis

Leadership

Discretion

Education

High school diploma

A-Z Bus PDI Technician Certification Program

Wheelchair Training (Inspection and Maintenance)

EPA 609 Certification

A/C Training

MCC/Carrier

Valeo

Trans-Air

ACT

Tools

Braun

Ricon

MCC/Carrier

Valeo

Trans-Air

ACT

Job description

Description

JOB SUMMARY:

Technicians are responsible for performing vehicle repair and maintenance as assigned in accordance with dealer and factory standards with a focus on customer service excellence.

ESSENTIAL FUNCTIONS:

Primary Responsibility, Scope of Work, KPI Management, complexity: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform assigned work with excellence and high quality as efficiently as possible.
• Receive work orders and perform assigned tasks as required.
• Inventory and maintain issued and required company service tools in safe condition to perform jobs assigned.
• Communicate with parts department to obtain necessary parts to complete work.
• Inspect assigned vehicle thoroughly to determine condition of vehicle requires any if additional and/or safety items require attention; report any problems.
• Accurately track the time spent on each job using the NetSuite application and record times in various segments of the work order.
• Write clear and concise descriptions or “stories” of the repairs performed on various segments of work order using the three “3” C method.

1. Concern
2. Cause
3. Correction

• Accurately track all parts and material needed to perform repairs using the NetSuite application.
• Road Service Calls – If qualified, travel to a customer’s location in a company service truck or with another authorized company driver to perform repairs at the customer’s location.
• Inform Service Management of any delays or problems with the assigned tasks.
• Maintain proper housekeeping of all work areas and tools.
• Verify security of all supplies and parts.
• Maintain all industry related and required Certifications.
• Conform with all regulations, policies, work procedures and instructions.
• Conform to all safety rules and use of appropriate safety equipment.
• All other reasonable duties assigned within a Service Technician role.

Management-related: This position has no supervisory responsibilities.

Key Performance Indicators:

• Technician Performance Efficiency (minimum 70%).
• OEM Certification Maintenance.
• Comeback Percentage (Less than 2.0%).
• Adherence to Core Values.
• Successful completion of assigned company training.
• Compliance to company safety policies

Leadership:

Level 2 Technician has no management responsibilities.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Leadership.
• Discretion.

Supervisory Responsibilities:

This position may include limited supervisory responsibilities. (Training and Development).

Work Environment: While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of ambient weather conditions. The noise level in the work environment can be loud.

Position Type/Expected Hours of Work

This is a full-time position.

Operations days and hours are Monday through Friday, 6 a.m. to 6 p.m.

Shifts may vary. Occasional overtime and weekend work may be required.

Travel

Some travel may be required for this position.

ADDITIONAL RESPONSIBILITIES:

• Assist in New Bus Deliveries.
• Assist in Facility Maintenance.
• Perform Monthly Safety Inspection.

Requirements

JOB SPECIFICATIONS: (Please describe what is required for satisfactory job performance in each category.)

Education and Experience:

• High school diploma.
• Successful completion of A-Z Bus PDI Technician Certification Program.
• Wheelchair Training (Inspection and Maintenance).
• Braun
• Ricon
• EPA 609 Certification.
• A/C Training. At least one (1) of the following.
• MCC/Carrier
• Valeo
• Trans-Air
• ACT

Preferred Education and Experience:

• Vocational College or Trade/Technical School Diploma/Certificate.
• 3 + Years Professional Heavy Duty Automotive Mechanics Experience.
• 2 + Years Electrical System Diagnosis and Repair Experience.
• ASE School Bus Certification.
• S1-Body Systems & special Equipment
• S2-Diesel Engine
• S3-Drive Train
• S4-Brakes
• S5-Suspension & Steering
• S6-Electrical/Electronic Systems
• S7-Air Conditioning Systems & Controls

Note: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.