Field Service Technician II (33402)

Ebara Technologies Incorporated; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Ebara Technologies Incorporated is seeking a Field Service Technician in Austin, TX to install, maintain, troubleshoot, and repair advanced semiconductor equipment at customer sites.

The role requires hands-on mechanical and electrical skills, the ability to read schematics, and strong customer communication. Travel to customer sites is expected, with emphasis on safety and reliability. The successful candidate will train junior technicians and collaborate with engineering to resolve issues.

Qualifications

• Associate degree in Electronics or equivalent training.
• 3+ years in semiconductor, automotive, or related field preferred.
• Strong mechanical and electrical troubleshoot abilities.
• Excellent customer relationship and communication skills.

Responsibilities

• Install, maintain, troubleshoot, and repair advanced equipment at customer sites.
• Interpret manuals to determine root cause of tool failures.
• Document preventative maintenance, downtime, and service reports.
• Perform preventive maintenance with minimal supervision.
• Order and coordinate replacement parts with customers and management.
• Diagnose failures across mechanical, hardware, software, and systems.
• Provide on-site technical support for system operation and maintenance.
• Lead and mentor junior field technicians.
• Comply with safety policies and maintain a clean work environment.

Skills

Semiconductor tools

Field service experience

Electrical aptitude

Mechanical aptitude

Customer relations

MS Office proficiency

Leadership

Training & mentoring

Education

Associate of Science in Electronics

Job description

POSITION SUMMARY

Under minimal supervision, the Field Service Technician is responsible for installing, maintaining, troubleshooting, and repairing advanced semiconductor manufacturing equipment at customer sites. This hands‑on role is ideal for experienced field service professionals as well as skilled technicians from the semiconductor, HVAC, automotive, industrial maintenance, military, or other electromechanical industries who have strong mechanical and electrical aptitude and are looking to transition into the high‑tech semiconductor industry.

ESSENTIAL FUNCTIONS

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start‑ups. (Essential)
• Ability to interpret operation manuals to determine root cause of tool failures. (Essential)
• Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on‑site service. Must show proficiency with using customers systems. (Essential)
• Perform preventive maintenance with little supervision. (Essential)
• Order, expedite, and notify customers or management when replacement of product is necessary. (Essential)
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)
• Identify and elevate design issues to engineering and management for resolution. (Essential)
• Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)
• Under supervision and direction, must have the ability to perform install activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power‑on process. (Essential).
• Act as a customer contact on technical and service‑related problems. (Essential)
• Must be able to guide other field technicians and field service engineers. (Essential)
• Train and mentor Field Service Technicians levels I-II-III. (Essential)
• Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Comply with EBARAs safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
• Perform other duties as assigned. (Non‑Essential)

Qualifications

POSITION QUALIFICATIONS
Competency Statement(s)

• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to read and work from electrical and mechanical schematics and diagrams.
• The ability to perform the identified essential functions of the classification, including operating any machinery and/or equipment associated with those functions.
• The ability to perform the essential functions of the position in a cross‑cultural, demanding and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.

Experience

• Preferred: three (3) to six (6) + years of work‑related experience, preferably in the semiconductor, automotive, or similar industry.
• Working knowledge of mechanical skills.
• Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot at the component level.
• Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups. Strong time management skills. Self‑starter.
• Demonstrated leadership and program management skills.
• Strong relationship building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of a good driving record if servicing customers offsite.