Field Service Technician

NCR Atleos; Harrisonburg (VA); On-site; USD 40,800 - 59,200; Full time

Job summary

NCR Atleos is seeking a Field Service Technician II in Harrisonburg, VA. The role focuses on installing, maintaining, and servicing electromechanical equipment like ATMs. Candidates will receive comprehensive training and work closely with customers, ensuring prompt service and support.

Basic qualifications include local residency, 19+ years of age, and a valid driver’s license. The expected salary ranges from $40,800 to $59,200, commensurate with experience, with additional benefits and opportunities for growth.

Qualifications

• At least 19 years of age.
• Authorized to work in the US.
• Valid driver's license satisfying fleet requirements.

Responsibilities

• Perform customer installation, maintenance, and service calls promptly.
• Service electromechanical equipment like ATMs and self-checkout systems.
• Manage network faults, configuration, and remote system access.

Skills

Electromechanical equipment service

Basic PC skills

Electronic skills

Customer service skills

Tools

A+ Certification

N+ Certification

Job description

Title

Field Service Technician II

Location

Harrisonburg, VA.

Position Summary & Key Areas of Responsibility

• Are you a Field Technician? Field Engineer? Service Technician? Or do you want to become a member of this field? Are you tech savvy with mechanical aptitude who feels their skills are transferrable? Can you help us to provide best in class service? Do you want to work with some of the largest retailers and banks in the industry? NCR Atleos is looking for Field Service Technicians.
• NCR Atleos’s Field Services Team creates value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR Atleos) will allow you to provide customers what they need when they need it.
• Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. NCR Atleos is committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors and coaches who work across territories to share their knowledge to enhance each other’s growth.
• NCR Atleos is dedicated to building a diverse community, one where employees feel a sense of belonging and teamwork, are valued for their contributions and the perspectives they bring. This role truly keeps commerce running across the globe and is an ambassador for the NCR Atleos Brand.

You can expect a salary in the range of $40,800.00 to $59,200.00 on the lower end for less experienced and more for well directly experienced professionals.

Utilize your skills to:

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory.
• Perform maintenance repair and system overhauls.
• Manage everything from network faults and traffic, to configuration, security, and remote system access.

Basic Qualifications

• Local candidate to specific geographic area.
• Authorized to work in the US.
• At least 19 years of age.
• Have a valid driver’s license and driving record that satisfies NCR Atleos fleet requirements.
• PC skills, basic electronic skills, and operating system familiarity
• Ability to perform essential functions of the job with or without a reasonable accommodation.
  • Prolonged travel with driving several hours per day.
  • Rotating and weekend shifts.
  • Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
  • Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.

Preferred Qualifications to qualify (not required, but nice to have)

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, N+ Certification.
• One or more years of related experience.