Field Service Technician I: Printer & MFP Support

Toshiba America Business Solutions, Inc.; Pottstown (Montgomery County); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Employee Assistance Programs

Pre-tax spending accounts

Pet insurance

Employee discounts

Generous paid holidays and vacation

Job summary

Toshiba America Business Solutions, Inc. is hiring a Field Service Technician I to join our team in Pottstown, PA. You’ll troubleshoot, repair, install, and upgrade office technology, keeping printers, copiers, and MPS environments running at peak performance.

You’ll gain hands-on experience with industry-leading equipment while delivering excellent customer service and on-site support across your territory. The role emphasizes safety, training, and continuous learning in a global tech company.

Qualifications

• High School Diploma or GED required.
• 1 year of technical repair, service, installation, training, or support experience with copiers and office equipment.
• Related education or internships can substitute for required experience.

Responsibilities

• Maintain, service, and repair printers, copiers, and office tech at customer locations.
• Provide product training and support to customers.
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls based on priority while managing your schedule.
• Maintain parts inventory, tools, and test equipment; perform preventive maintenance.
• Complete required training and rebuild components in the shop as needed.
• Document service activities accurately and follow safety policies.

Skills

Electro-mechanical aptitude

Intermediate computer skills

Lifting ability 50 lbs

Valid driver’s license

Shop Tech exposure (6 months)

Education

High School Diploma or GED

Related education/certifications/internships

Job description

Toshiba America Business Solutions, Inc. is hiring a Field Service Technician I to join our team in Pottstown, PA. You’ll troubleshoot, repair, install, and upgrade office technology, keeping printers, copiers, and MPS environments running at peak performance.

You’ll gain hands-on experience with industry-leading equipment while delivering excellent customer service and on-site support across your territory. The role emphasizes safety, training, and continuous learning in a global tech company.