Field Service Technician I - Entry-Level Tech Support (CO)

TeamSoft, Inc.; Thornton (CO); On-site; USD 42,000 - 50,000; Full time

Job summary

TeamSoft, Inc. seeks a Field Service Technician I in Thornton, CO for a long-term contract. The role starts on a standard 8:00 AM–5:00 PM schedule with training and possible later shift rotations including day and night options.

The position emphasizes customer-facing service, basic troubleshooting, and equipment maintenance across client products. Ideal for candidates with a high school diploma and minimal related experience, willing to travel, and able to work a 24x7 environment.

Qualifications

• High School Diploma, GED, or equivalent required.
• Less than one year of related experience required.
• Must be willing to travel as required.
• Valid driver’s license and acceptable driving record required.
• Must complete required security clearances and customer access requirements.
• Must be able to work in a 24x7 operational environment (PPS Only).
• Must be available for shift work and on-call rotations.
• Basic understanding of internet environments required.
• 120-day introductory period and PDIF New Hire Training Class.

Responsibilities

• Report product failure trends and serviceability issues to management with documentation.
• Provide efficient, responsive, and accurate field/shop/on-site maintenance support.
• Maintain accurate technical records, Field Service Reports (FSRs), and company property.
• Deliver excellent customer communication and support.
• Maintain equipment performance standards.
• Support branch and district performance goals by achieving service metrics.
• Perform routine equipment maintenance and assist with installations.
• Troubleshoot and resolve basic technical issues; escalate unresolved items.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Flexibility

Driving

Education

High School Diploma, GED, or equivalent

Job description

TeamSoft, Inc. seeks a Field Service Technician I in Thornton, CO for a long-term contract. The role starts on a standard 8:00 AM–5:00 PM schedule with training and possible later shift rotations including day and night options.

The position emphasizes customer-facing service, basic troubleshooting, and equipment maintenance across client products. Ideal for candidates with a high school diploma and minimal related experience, willing to travel, and able to work a 24x7 environment.