Field Service Technician I

Block Communications, Inc.; Starkville (MS); Hybrid; USD 42,000 - 54,000; Full time

Job summary

MaxxSouth Broadband is seeking a Field Service Technician I to install and activate fiber and coaxial drop systems from the tap to the customer’s home, educate customers on home equipment, and work in both indoor and outdoor environments under various weather conditions.

This entry-level role is the first step in a three-tier progression; advancement to Technician II requires SCTE/NCTI coursework and successful SCTE certification.

Qualifications

• HS diploma or GED required.
• Formal electronics or telecommunications training preferred.
• 1 year experience in telecom preferred.

Responsibilities

• Plan and execute network installations based on customer orders and technical specifications
• Install new connects, reconnects, disconnects, and customer premise equipment (HD/DVR/DIG)
• Install high-speed data (HSD), wireless systems, and fiber to the home (including ONT and streaming devices)
• Read and interpret system design maps, blueprints and document configurations
• Troubleshoot and resolve service issues using diagnostic strategies; as well as testing circuits and equipment to verify service
• Operate company vehicle and equipment safely (e.g., ladders, bucket trucks) while maintaining and managing inventory of equipment and supplies
• Follow all company policies, including EEO and safety guidelines

Skills

Customer service

Electronics basics

Communication

Safety awareness

Education

High School diploma

Tools

SCTE Certification

NCTI Certification

Job description

Field Service Technician I

Live to the MAXX-and help make it happen! At MaxxSouth Broadband, we're committed to connecting people to what matters most-fast, reliable internet, advanced TV and voice services, and unwavering local customer care.

We are seeking a motivated and customer-focused Universal Technician I (Field Service Technician) to join our Technical Operations team. This role is responsible for the installation and activation of fiber and coaxial drop systems from the tap to the customer's home. Technicians ensure proper grounding, signal termination, and placement of electronics, while educating customers on their home equipment. Technicians work in both indoor and outdoor environments and must be prepared to handle a variety of weather conditions and natural elements

The Universal Technician I is the first step in a three-tier progression and is expected to advance to Universal Technician II within three months. Advancement requires successful completion of SCTE courses.

What You'll Do:

• Plan and execute network installations based on customer orders and technical specifications
• Install new connects, reconnects, disconnects, and customer premise equipment (HD/DVR/DIG)
• Install high-speed data (HSD), wireless systems, and fiber to the home (including ONT and streaming devices)
• Read and interpret system design maps, blueprints and document configurations
• Troubleshoot and resolve service issues using diagnostic strategies; as well as testing circuits and equipment to verify service
• Operate company vehicle and equipment safely (e.g., ladders, bucket trucks_ while maintaining and managing inventory of equipment and supplies
• Follow all company policies, including EEO and safety guidelines

What We're Looking For:

• High School diploma, GED, or equivalent - required
• Formal electronics training, NCTI, SCTE Certification - preferred
• 1 year of experience in the telecommunications industry - preferred

Why MaxxSouth Broadband?

• Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on 100% local, 24/7 customer care.
• Grow your career in a fast-growing technology company with a people-first environment where connectivity means community.
• Get access to opportunities for professional growth, hands-on technical training and certification support.
• Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package.