Fiber Field Technician I - Install, Activate & Support

Block Communications, Inc.; Starkville (MS); Hybrid; USD 42,000 - 54,000; Full time

Job summary

MaxxSouth Broadband is seeking a Field Service Technician I to install and activate fiber and coaxial drop systems from the tap to the customer’s home, educate customers on home equipment, and work in both indoor and outdoor environments under various weather conditions.

This entry-level role is the first step in a three-tier progression; advancement to Technician II requires SCTE/NCTI coursework and successful SCTE certification.

Qualifications

• HS diploma or GED required.
• Formal electronics or telecommunications training preferred.
• 1 year experience in telecom preferred.

Responsibilities

• Plan and execute network installations based on customer orders and technical specifications
• Install new connects, reconnects, disconnects, and customer premise equipment (HD/DVR/DIG)
• Install high-speed data (HSD), wireless systems, and fiber to the home (including ONT and streaming devices)
• Read and interpret system design maps, blueprints and document configurations
• Troubleshoot and resolve service issues using diagnostic strategies; as well as testing circuits and equipment to verify service
• Operate company vehicle and equipment safely (e.g., ladders, bucket trucks) while maintaining and managing inventory of equipment and supplies
• Follow all company policies, including EEO and safety guidelines

Skills

Customer service

Electronics basics

Communication

Safety awareness

Education

High School diploma

Tools

SCTE Certification

NCTI Certification

Job description

MaxxSouth Broadband is seeking a Field Service Technician I to install and activate fiber and coaxial drop systems from the tap to the customer’s home, educate customers on home equipment, and work in both indoor and outdoor environments under various weather conditions.

This entry-level role is the first step in a three-tier progression; advancement to Technician II requires SCTE/NCTI coursework and successful SCTE certification.