Maintenance Technician

MaxxSouth Broadband; Philadelphia (MS); On-site; USD 42,000 - 66,000; Full time

Job summary

MaxxSouth Broadband is seeking a Maintenance Technician to ensure reliable cable plant performance and high-quality customer service. You will troubleshoot, repair, and install components from subscriber drops to trunk lines while maintaining system integrity and compliance with standards.

The role requires hands-on electrical and fiber testing, strong communication with customers, and physical ability to lift up to 75 lbs.

Qualifications

• High School Diploma or GED is required.
• Minimum 2 years of cable technical experience.
• Formal electronics training or certifications (NCTI, SCTE) preferred.
• Working knowledge of Windows operating systems.
• Familiarity with residential Cable TV, Internet, and Phone services.
• Ability to lift up to 75 lbs and perform physically demanding tasks.

Responsibilities

• Troubleshoot and repair cable television services.
• Diagnose and fix feeder cables using meters and test equipment.
• Identify and repair fiber and node issues using OTDRs and power meters.
• Interface with customers professionally to explain services and resolve issues.
• Install and service Digital TV, HD, and HSD cable modems.
• Detect and repair signal leakage and decimation.
• Perform cable splicing and interpret RF design/system prints.
• Complete daily service and installation tasks, including documentation.
• Safely operate equipment such as extension ladders and bucket trucks.

Skills

Cable tech experience

Windows OS knowledge

Residential Cable TV/Internet/Phone

Customer interfacing

Education

High School Diploma or GED

Formal electronics training or certifications (NCTI, SCTE)

Tools

Volt Ohm Meters

Signal level meters (QAM & analog)

TDRs

Return system test equipment

OTDRs

Power meters

Job description

Maintenance Technician

Live to the MAXX—and help make it happen! At MaxxSouth Broadband, we’re committed to connecting people to what matters most—fast, reliable internet, advanced TV and voice services, and unwavering local customer care.

Are you a hands-on problem solver who enjoys working with technology and making things run smoothly? Join our team as a Maintenance Technician and help us keep our cable systems operating at peak performance while delivering exceptional service to our customers.

What You’ll Do:

As a Maintenance Technician, you’ll be responsible for ensuring the integrity and performance of our cable systems—from subscriber drops to trunk lines. You’ll play a key role in maintaining signal quality, activating new plants, and auditing the system to ensure compliance with all local, state, federal, and company standards.

Key Responsibilities:

• Troubleshoot and repair cable television services
• Diagnose and fix feeder cables using tools like Volt Ohm Meters, signal level meters (QAM & analog), TDRs, and return system test equipment
• Identify and repair fiber and node issues using OTDRs and power meters
• Interface with customers professionally to explain services and resolve issues
• Install and service Digital TV, HD, and HSD cable modems (Windows XP, 98, NT)
• Detect and repair signal leakage and decimation
• Perform cable splicing and understand RF design/system prints
• Complete daily service and installation tasks, including documentation
• Safely operate equipment such as extension ladders and bucket trucks

What You’ll Bring:

• High School Diploma or GED -required
• Minimum 2 years of cable technical experience -required
• Formal electronics training or certifications (NCTI, SCTE) -preferred
• Working knowledge of Windows operating systems
• Familiarity with residential Cable TV, Internet, and Phone services
• Ability to lift up to 75 lbs and perform physically demanding tasks

Why MaxxSouth Broadband?

At MaxxSouth, we believe in building a workplace where people feel empowered, supported, and part of a community.

• Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on 100% local, 24/7 customer care.
• Grow your career in a fast-growing technology company with a people-first environment where connectivity means community.
• Get access to opportunities for professional growth, hands-on technical training and certification support.
• Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package.