Field Service Technician I

Via Logic LLC; Port Huron (MI); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave and Retirement

Job summary

Via Logic LLC in Port Huron, Michigan is seeking a skilled professional for installing and repairing complex security systems. The ideal candidate will have at least two years of experience in field service and troubleshooting of electrical or electronic systems.

This role requires excellent communication skills, customer focus, and the ability to perform in high-pressure environments. The salary ranges from $65,000 to $70,000 with additional benefits including health and wellness programs.

Qualifications

• 2 years of electric or mechanical field service role experience.
• Minimum of 2 years’ experience in troubleshooting and field repair of electrical and electronic systems.
• Ability to pass an in-depth TSA background check.

Responsibilities

• Perform installation and repair of complex equipment and systems.
• Conduct on-site testing of equipment.
• Manage work orders in CRM systems.

Skills

Electrical and mechanical troubleshooting

Customer service orientation

Communication skills

MS Office competency

Education

Trade experience or military training in electrical or mechanical fields

Tools

Salesforce

Maximo

GURU

Job description

Overview

The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Travel to various customer sites domestically and internationally as required.

Divisions

• Aviation Solutions
• Ports & Borders
• Global Services

Responsibilities

• Performing customer support activities involving the installation, modification, and repair of complex equipment and systems.
• Conducting on-site installation and testing of equipment to ensure proper working order.
• Isolating equipment start‑up malfunctions and taking corrective action.
• Performing ad‑hoc and predetermined work assignments with instructions.
• Following all established guidelines, procedures, and policies.
• Working on assignments which are semi‑routine in nature where ability to recognize deviation from accepted practice is required.
• Managing resources, maintaining schedules, and coordinating all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs).
• Working in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on‑shift or after‑hours on‑call) and driving long distances to sites.
• Accepting and updating work orders in CRM systems such as Salesforce, Maximo, and GURU for our customers.

Basic Qualifications

• Related trade experience (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics) with equivalence achieved through 2 years of electric or mechanical field service role; computer literacy, competency in MS Office and aptitude for learning specialized software.
• Minimum of 2 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Excellent communications skills, strong orientation for customer focus and teamwork, responsiveness to all customer issues, and willingness & ability to travel at short notice.
• Ability to pass an in‑depth background check (TSA eQIP).

Preferred Qualifications

• Excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self‑motivated, reliable, and accountable individual.
• Must be able to lift/carry 50 lbs.; push/pull 200 lbs.; move/manipulate equipment weighing up to 1,000 lbs. with assistance from carts, hoists, davit cranes, pallet jacks or other devices as defined in manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Salary

Salary Range: $65,000 to $70,000.

Benefits

Competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement, and other benefits as detailed on the company careers site.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.