Field Service Technician I

Leidos; Dayton (OH); On-site; USD 65,000 - 70,000; Full time

Job summary

Leidos is seeking a Field Service Technician to support Security Enterprise Solutions operations in Dayton. You will install, modify, and repair complex equipment at customer sites across the US and abroad.

You must have 2 years of hands-on troubleshooting, strong communication, and a proven ability to work in a fast-paced, 24/7 environment. Willingness to travel and pass TSA background checks are required.

Qualifications

• Minimum 2 years of experience troubleshooting and repairing electrical/electronic systems.
• Excellent communication and strong customer-service orientation.
• Willingness to travel on short notice.
• Must pass TSA eQIP background check.

Responsibilities

• Perform customer support activities involving installation, modification, and repair of complex equipment and systems.
• Conduct on-site installation and testing of equipment to ensure proper working order.
• Isolate equipment start-up malfunctions and take corrective action.
• Follow guidelines and procedures; work on semi-routine assignments.
• Manage resources, schedules, and coordinate repair activities to meet SLAs.
• Work in a 24/7 customer environment and travel as required.
• Accept and update work orders in CRM systems such as Salesforce, Maximo, and GURU.

Skills

Customer service

Communication skills

Teamwork

Travel willingness

Job description

Security Enterprise Solutions (SES) Operation

Leidos’ Security Enterprise Solutions (SES) Operation is the cornerstone of our suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With over 24,000 products deployed across 120 countries, we are positioned to address emerging and evolving threats through rapid development of innovative solutions. Travel to various customer sites domestically and internationally as required.

Divisions

• Aviation Solutions
• Ports & Borders
• Global Services

Responsibilities

• Perform customer support activities involving the installation, modification, and repair of complex equipment and systems.
• Conduct on-site installation and testing of equipment to ensure proper working order.
• Isolate equipment start-up malfunctions and take corrective action.
• Perform ad‑hoc and predetermined work assignments with instructions.
• Follow all established guidelines, procedures and policies.
• Work on assignments that are semi‑routine in nature where ability to recognize deviation from accepted practice is required.
• Manage resources, maintain schedules, and coordinate all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs).
• Work in a customer environment with systems operated in a 24/7 environment that require immediate response times (either while on‑shift or after‑hours on‑call) and drive long distances to sites.
• Accept and update work orders in CRM systems such as Salesforce, Maximo, and GURU for our customers.

Basic Qualifications

• Related trade experience (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics). Equivalent experience may be credited through 2 years of experience in electrical or mechanical field service.
• Minimum of 2 years of experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Excellent communications skills and a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times and be willing & able to travel at short notice.
• Must be able to pass an in-depth background check (TSA eQIP).

Preferred Qualifications

• Excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self‑motivated, reliable, and accountable.
• Must be able to lift/carry 50 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/manipulate equipment weighing up to 1000 lbs. with assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Salary Range

US$65,000 – 70,000 per year.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.