Field Service Technician I

Via Logic LLC; Kahului (HI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Paid Leave

Retirement plan

Job summary

Leidos is seeking a Field Service Technician in Hawaii to install, modify, and repair complex equipment for aviation, ports, borders, and critical infrastructure, with on-site testing and customer interaction.

You will travel domestically and internationally as required, provide on-call support, and coordinate repairs to meet contractual SLAs while maintaining effective communication with customers and teams.

Qualifications

• 2 years direct troubleshooting and field repair experience.
• Excellent communication and strong customer service orientation.
• Willing to travel on short notice.
• Able to pass TSA eQIP background check.

Responsibilities

• Performing installation, modification, and repair of complex equipment and systems.
• On-site installation and testing to ensure proper working order.
• Isolating start-up malfunctions and taking corrective action.
• Managing resources, schedules, and coordinating repair activities to meet SLAs.
• Working in a 24/7 customer environment with urgent response requirements.
• Updating work orders in CRM systems (Salesforce, Maximo, GURU).

Skills

Customer service

Communication

Teamwork

Troubleshooting

Tools

Salesforce

Maximo

GURU

MS Office

Job description

Security Enterprise Solutions (SES) Operation

The SES Operation is the cornerstone of Leidos’ comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Travel to various customer sites domestically and internationally as required.

Divisions

• Aviation Solutions
• Ports & Borders
• Global Services

Specific Duties, Activities and Responsibilities (Include but are not limited to)

• Performing customer support activities involving the installation, modification, and repair of complex equipment and systems
• Conducting on-site installation and testing of equipment to ensure proper working order.
• Isolating equipment start-up malfunctions and taking corrective action.
• Performing ad-hoc and predetermined work assignments with instructions.
• Following all established guidelines, procedures and policies.
• Working on assignments which are semi-routine in nature where ability to recognize deviation from accepted practice is required
• Managing resources, maintaining schedules, and coordinating all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs); and
• Working in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on-shift or after hours on-call) and driving long distances to sites.
• Accepting and updating work order in CRM systems such as Salesforce, Maximo, and GURU for our customers.

Basic Qualifications

• Related Trade experience (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 2 years of electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Minimum of 2 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Excellent communications skills and a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
• Must be able to pass an in-depth background check (TSA eQIP).

Preferred Qualifications

• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual
• Must be able to lift/carry 50 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Salary Range for this position: $65,000 to $75,000

Pay and benefits are fundamental to any career decision. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.