Field Service Technician I

Leidos Inc; Baltimore (MD); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave

Retirement plans

Job summary

Leidos Inc is seeking a Field Service Technician to support the installation and repair of complex systems across Maryland. With a salary range of $65,000 to $70,000, the ideal candidate will have strong troubleshooting and customer service skills, and the ability to handle stressful situations.

This position involves working in a 24/7 environment, with responsibilities including on-site testing and ensuring customer satisfaction. Comprehensive health and wellness programs are offered as part of the job benefits.

Qualifications

• 2 years of related trade experience in electrical or mechanical field service.
• Experience troubleshooting and repairing electrical and electronic systems.
• Strong communication skills and ability to multitask under pressure.

Responsibilities

• Install, modify, and repair complex equipment and systems.
• Conduct onsite installation and testing of equipment.
• Manage repair activities in accordance with service level agreements.

Skills

Troubleshooting electrical systems

Customer service

Mechanical repair

Job description

Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos' comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. Our operation has more than 24,000 products deployed across 120 countries, leveraging technical strengths and robust R&D initiatives to rapidly develop innovative solutions for global customers. Travel to various customer sites domestically and internationally as required.

• Aviation Solutions
• Ports & Borders
• Global Services

Responsibilities

• Perform customer support activities involving the installation, modification, and repair of complex equipment and systems.
• Conduct on-site installation and testing of equipment to ensure proper working order.
• Isolate equipment start-up malfunctions and take corrective action.
• Perform ad‑hoc and predetermined work assignments with instructions.
• Follow all established guidelines, procedures and policies.
• Work on assignments which are semi‑routine in nature where ability to recognize deviations from accepted practice is required.
• Manage resources, maintain schedules, and coordinate all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs).
• Work in a customer environment with systems operated in a 24/7 environment requiring immediate response times (either while on‑shift or after hours on‑call) and drive long distances to sites.
• Accept and update work orders in CRM systems such as Salesforce, Maximo, and GURU for customers.

Basic Qualifications

• Related trade experience (electrical, electronic, mechanical) or military training. Equivalent experience of 2 years in electrical or mechanical field service.
• Minimum of 2 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Excellent communication skills, strong customer focus and teamwork. Must be responsive to all customer issues at all times and willing and able to travel at short notice.
• Must be able to pass an in-depth background check (TSA eQIP).

Preferred Qualifications

• Excellent organizational, communication, interpersonal skills with ability to multitask several projects at once.
• Strong customer service skills and ability to handle stressful situations.
• Self‑motivated, reliable, and accountable individual.
• Must be able to lift/carry 50 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/manipulate equipment weighing up to 1,000 lbs. with assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Salary Range

$65,000 to $70,000.

Pay and Benefits

• Competitive compensation.
• Health and Wellness programs.
• Income Protection.
• Paid Leave.
• Retirement plans.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.