Field Service Technician II

Motive Holding Companies LLC; Carrollton (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Motive Holding Companies LLC is hiring a Field Service Technician II in Carrollton, TX, responsible for troubleshooting and repairing batteries while ensuring quality customer service. This role requires a high school diploma, with a preference for a technical degree.

The ideal candidate should possess strong problem-solving skills and a good understanding of basic electricity, alongside a commitment to safety and professional conduct.

Responsibilities include performing maintenance, promoting services, and effective communication with clients and teams.

Qualifications

• High School graduate or equivalent, required.
• 2-year technical degree or equivalent combination of work experience and education, preferred.
• 1-3 Years of battery industry or related experience, preferably in a field service environment.

Responsibilities

• Troubleshoot and repair batteries and attendant equipment.
• Maintain professional representation of the company.
• Operate and maintain service vehicle and tools.
• Perform planned and preventative maintenance of chargers.
• Promote point of sale items and allied products.

Skills

Customer service

Problem-solving

Basic electricity/electronics

Forklift operation

Communication

Education

High School diploma or equivalent

2-year technical degree (preferred)

Tools

Microsoft Office

Standard shop tools

Job description

The Field Service Technician II is responsible for the troubleshooting and repair of batteries and attendant equipment while providing quality customer service. They handle a high quantity of communications and manage their workload while remaining alert to new clients and enhanced sales opportunities.

Responsibilities:

• Represents the company in a neat and professional manner in accordance with company standards.
• Practices safety and good housekeeping in all circumstances.
• Conveys information to proper customer contacts.
• Safely operates a service vehicle and keeps it in good working order.
• Operates a forklift truck and reach truck on a regular basis.
• Safely and correctly processes non-potable water recovered by the battery wash.
• Tests for and analyzes results of acidity level of water (pH).
• Performs voltage testing and pressure washing of battery.
• Performs battery inspections, battery watering, battery washing, and recording of cell voltages and specific gravities.
• Evaluates power module performance by reviewing its electronics operation and components against specifications.
• Performs planned and preventative maintenance of chargers.
• Performs diagnosis of and resolves charger issues (bad fuse, display failure, AC cord, power module).
• Performs complete cell replacements, welds and burns batteries.
• Identifies and services components, as needed (e.g., diodes, capacitors, line contactors).
• Maintains an accurate assigned parts inventory.
• Follows assigned schedule to ensure regular product maintenance.
• Recognizes and addresses safety and EPA issues.
• Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
• Actively promotes point of sale items and allied products and services.
• Ensures work orders are filled out properly and in a timely manner.
• Establishes good working relationships with customers.
• Participates in sales process by identifying client opportunity (expanded services, new client, etc.) and conveys said information to appropriate sales personnel.
• Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
• Communicates with Management and Sales regarding any unresolved customer issues.
• Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions, and procedural and technical manuals.
• Defines problems and draws valid conclusions on the work that needs to be performed.
• Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
• All other duties as required.

Education / Training:

• High School graduate or equivalent, required. 2-year technical degree or equivalent combination of work experience and education, preferred.
• Basic knowledge of Microsoft Office (Word, Excel, and Outlook) and the internet.
• Working knowledge of standard shop tools.
• Safety training for Spill Containment and Lead Level.
• Possess or obtain Commercial Driver's License with endorsement for hazardous materials.
• Forklift certified, have or will train.
• Clean and current Driver's license (MVR check) in the applying State.
• Good understanding of basic electricity/electronics.
• Possesses the knowledge and ability to safely complete all tasks of an Ultra Care Technician III without supervision.
• 1-3 Years of battery industry or related experience, preferably in a field service environment.